Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylee Naylor

Logan

Summary

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

3
3
years of professional experience

Work History

Sales Associate

Best Buy
05.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.

Safety Administrator

VW CONNECT LLC, License Number C
07.2023 - 08.2023
  • Coordinated safety training sessions to enhance employee awareness and compliance with regulations.
  • Monitored workplace conditions to identify hazards and recommend corrective actions.
  • Collaborated with various departments to promote a culture of safety throughout the organization.
  • Minimized work-related injuries by providing proper personal protective equipment to all employees.

Shift Leader

Sports Academy & Racquet Club
05.2023 - 07.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.

Front Desk Receptionist

Elevate Trampoline Park
05.2021 - 08.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Manage the front desk and maintain areas such as the lobby and restrooms
  • Trained new hires on how to make sales, navigate the POS system, and to converse with customers
  • Coordinated and directed scheduled parties while also serving others
  • Worked collaboratively with colleagues to meet customer satisfaction
  • Supervised young children and upheld rules

Education

Bachelor of Science - Sport Psychology

Utah State University
Logan, UT
05-2027

High School Diploma -

Higley High School
Queen Creek, AZ
05-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Outgoing personality
  • Excellent people skills
  • Exceptional customer service

Timeline

Safety Administrator

VW CONNECT LLC, License Number C
07.2023 - 08.2023

Sales Associate

Best Buy
05.2023 - 12.2023

Shift Leader

Sports Academy & Racquet Club
05.2023 - 07.2023

Front Desk Receptionist

Elevate Trampoline Park
05.2021 - 08.2022

Bachelor of Science - Sport Psychology

Utah State University

High School Diploma -

Higley High School

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