Taylee Baldwin
Lake City
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Rountree Moore Nissan
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
ESE Paraprofessional
Eastside Elementary
08.2022 - 08.2023
- Improved student understanding by implementing individualized education plans for students with special needs.
- Collaborated with teachers to adapt lesson plans and ensure accessibility for all learners, resulting in increased student engagement and success.
- Provided one-on-one support for students with disabilities, enabling them to reach their full potential in the classroom.
- Assisted in developing behavior management strategies, fostering a positive learning environment for all students.
- Monitored student progress through regular assessments and adjusted instructional techniques accordingly, ensuring academic growth.
- Facilitated communication between parents, teachers, and administrators about student needs and achievements, enhancing overall educational experience.
Call Center Manager
Sitel
12.2017 - 04.2020
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
- Enhanced team performance, providing regular coaching sessions and constructive feedback for continuous improvement.
- Implemented quality assurance measures to monitor agent performance, ensuring adherence to company policies and procedures.
Education
GED -
Columbia County Adult Education
Lake City, FL03.2017
Skills
- Office Management
- File Management
- Data Entry
- Project Coordination
- Administrative Support
- Scheduling
- Technical Support
- Staff Management
- Data Inputting
- Documentation and Reporting
- Security Awareness
- Greeting and Seating Clients
- Information Protection
- Office Administration
- Telephone Skills
- Multi-Line Telephone Operation
- Service-Oriented Mindset
- Verbal and Written Communication
- Schedule Management
- Tech-Savvy
- Time Management
- Customer and Client Relations
- Mail Handling
- Customer Service
- Conflict Resolution
- Organizational Skills
- Excellent Communication
- Professionalism
- Problem Solving
- Typing Speed
- Microsoft Office Proficiency
- Office Supply Management
- Appointment Scheduling
- Call Management
Certification
I have my RBT certification and my paraprofessional certification for education.
Timeline
Receptionist
Rountree Moore Nissan
10.2023 - Current
ESE Paraprofessional
Eastside Elementary
08.2022 - 08.2023
Call Center Manager
Sitel
12.2017 - 04.2020
GED -
Columbia County Adult Education
I have my RBT certification and my paraprofessional certification for education.
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