Tayler A. Bass

Hardworking and organized Administrative professional with solid background in providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Committed to leveraging these qualities to drive team success and contribute to organizational growth with an eagerness for to continuous learning and growth.

• Strong background in handling day-to-day office operations, provided front office coverage, answered and directed high volume of inbound calls maintaining a professional and courteous demeanor , greeted clients in warm and welcoming manner, managed incoming correspondences, responsible for office supply inventory, and maintaining organized filing systems.
• Managed multiple calendars, scheduled meetings, conference room preparation, provided office tours for prospective clients and maintained a high level of client confidentiality.
• Supported team members with document preparation and other various tasks.
• Completed projects and met deadlines with minimal supervision through effective task prioritization and time management.

• Supported daily operational tasks such as managing incoming work orders, ticket assignments and maintaining critical documentation for incoming mail and checks.
• Conducted daily financial deposits and prepared accurate deposit reports to support reconciliation and recordkeeping.
• Communicated important updates between teams such as scheduling changes, supply needs and status updates.
• Updated and maintained client information in database.
• Assisted with new hire training, documented processes for team alignment and process consistency.

• Provided front line support to customers via phone, email and in person interaction, delivering professional and helpful service to clients.
• Resolved customer inquiries, concerns, and complaints with efficiency, working towards goal of positive outcomes and customer satisfaction.
• Managed all aspects of daily mail, coordinating with postal and delivery services, maintaining tracking logs and ensuring a smooth flow with internal/external correspondence.
• Ability to remain calm under pressure, communicate clearly, and create a welcoming experience for all customers.
• Demonstrated reliability and professionalism when handling high volumes or fast-paced service environments.