Tayler Chung
Arcadia,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Offers excellent technical abilities with software and applications. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wave Plastic Surgery & Aesthetic Laser Center
Arcadia, CA
04.2023 - 01.2024
- Provided superior customer service on a multi-line phone system and email, aligning with the spa's brand standards.
- Scheduled medspa services following strict protocols, optimizing time efficiency.
- Confirmed accuracy of all med spa online booking requests.
- Acted as the main point of contact for Reservations and Concierge medSPA inquiries.
- Maintained and improved the medSPA 101 Playbook.
- Conducted consultation follow-up calls to enhance client satisfaction.
- Managed vendor contacts and relationships for local product representatives.
- Created scripts and protocols, trained new employees on medspa services and scheduling procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Hair Salon Assistant
Chateau Salon, Spa & Boutique
Glendale, CA
01.2022 - 05.2023
- Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.
- Helped maintain records of customer visits, including notes about services performed or products purchased.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Greeted customers and provided excellent customer service.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Kept track of inventory levels in order to reorder supplies as necessary.
Education
BBA - Sales And Marketing Education
Cal State Los Angeles
Los Angeles, CA06-2023
Associate of Arts - Business Communications
Pasadena City College
Pasadena, CA06-2021
Associate of Arts - Psychology
Pasadena City College
Pasadena, CA06-2021
Skills
- Consultative Sales
- Paperwork Processing
- Inbound and Outbound Calling
- Data Collection
- Administrative Support
- Computer Proficiency
- Positive and professional
- Coordination
- Microsoft Office
- Interpersonal Communication
- Flexible and Adaptable
- Social Perceptiveness
- Task Prioritization
- Product Knowledge
- Information Security
- Technical Support
- CRM Software
- Microsoft Office expertise
- Problem Resolution
Affiliations
snowboarding, art, tennis, golf, photographer, camping
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
Customer Service Representative
Wave Plastic Surgery & Aesthetic Laser Center
04.2023 - 01.2024
Hair Salon Assistant
Chateau Salon, Spa & Boutique
01.2022 - 05.2023
BBA - Sales And Marketing Education
Cal State Los Angeles
Associate of Arts - Business Communications
Pasadena City College
Associate of Arts - Psychology
Pasadena City College
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