Summary
Overview
Work History
Education
Skills
Timeline
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TAYLER DANTZLER

Fort Worth,TX

Summary

Dedicated customer service professional with practiced interpersonal skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.

Overview

9
9
years of professional experience

Work History

Online Customer Service Representative

The Home Depot
09.2023 - 12.2024
  • Answered inbound phone calls from customers, assessed their needs and proactively provided solutions with accuracy.
  • Provided top-notch customer service while handling calls for inquiry about products, placing orders, and following up with orders, as needed.
  • Documented clear and concise notes into CRM software following interaction with customers.
  • Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
  • Kept customers informed with the status of their order, adjusted errors in a timely manner, resolved post-order issues including returns and follow-ups to ensure fulfillment of needs.
  • Drove customer loyalty by providing excellent customer service, service knowledge and correct product information to customers.
  • Partnered with an escalation team for additional support only after exhausting all attempts to assist customers with their needs.
  • Meet and exceeded performance requirements for customer service skills and KPIs

Case Manager

McKesson
09.2022 - 03.2023
  • Worked with healthcare providers and patients to assist with appeal management for claim denials.
  • Worked with physicians and payers to advocate for product specific coverage.
  • Ability to communicate product benefits and efficacy to positively influence payer policy.
  • Capability to monitor drug coverage policies for multiple payers.
  • Reviewed case outcomes to analyze and identify payment and denial trends, as well as key findings for client reporting.
  • Obtained payer-specific prior authorization procedures and documentation requirements, if applicable, and facilitated the prior authorization process for patients and healthcare providers.
  • Responsible for direct contact with medical insurance payers and Pharmacy Benefit Managers in order to identify and document available coverage options for retail and specialty medications.

Unemployed

Career Break
01.2021 - 09.2022
  • Sustained injuries due to a car accident, but 100% recovered with no chance of a relapse with therapy sessions. I took this time to enhance my interpersonal and technical skills while recovering.

Medical Accessioner

Progenity
09.2020 - 01.2021
  • Maintained Universal precautions during all aspects fo processing.
  • Unpacked specimens received in the laboratory and correctly identified all necessary information on test requisitions.
  • Accessioned specimens into the laboratory information system. Accurately utilized accession logs.
  • Ensured compliance with all local federal CLIA and CAP regulations.
  • Recognized mistakes on test requisitions and acted appropriately whether they are from the client or inside the department.
  • Identified correct documentations and procedures for missing or discrepant information and questionable specimen integrity.
  • Accurately printed labels with corresponding electronically assigned case identifier to specimen vials and paperwork.
  • Demonstrated proper use of computer software used in the laboratory.
  • Properly collated all paperwork received with specimen, including insurance and private patient information.

Retail Sales Consultant

Crown Wireless
05.2019 - 08.2019
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Demonstrated products in effort to show potential buyers benefits, advantages and encourage purchases.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Increased revenue by skillfully up-selling, closing customer sales and driving product benefits around client needs.
  • Placed orders and answered customer questions in-person, through email and over the phone to maximize customer service.
  • Participated in store events, promotions and team meetings to discuss store performance and customer service.
  • Engaged with customers to build relationships and increase customer loyalty.

Family Leave

Adult Care Giver
08.2018 - 05.2019
  • Provided 24/7 care for my grandfather during treatment for a medical condition until a full recovery was achieved.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Supported daily hygiene by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted with eating tasks to support healthy nutrition.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Implemented physical therapy to support improvement in muscle tone, range of motion and injury recovery.
  • Assisted with speech therapy exercises to improve oral motor skills.

Captioning Agent

Stellar Relay
04.2018 - 08.2018
  • Provided quick and accurate captions for hard-of-hearing, using a voice recognition software while simultaneously respecting client confidentiality.
  • Delivered captions through a voice recognition software for hearing impaired individuals in order to provide exceptional phone conversations and easier communication.
  • Experience with DRAGON- a voice recognition software program- maintaining accuracy and efficiency of captions for clients.

Full-Time Parent

Planned Career Break
01.2016 - 04.2018
  • Took time away from working to raise my children.
  • Managed every aspect of household.
  • Created a homely environment for my children.
  • During this time I increased my soft skill, such as, time-management, multitasking, planning, quick-problem solving, communication, financial and adaptability skills.

Mail Encoder

DHL ECommerce
09.2015 - 01.2016
  • Completed scanning and data entry, ensured scanning production levels and manual encoding pieces per hour (PPH) production standards are achieved; maintained station from setup to breakdown.
  • Scanned labels; entered partial address information if/when a label cannot be scanned.
  • Reported production or quality issues to Supervisor, Quality Control and/or lead.
  • Inspected mail and labels for obvious defects.
  • Constantly operated a scanner and /or entered data to prepare mail and parcels.
  • Identified addresses and zip codes.

Education

GED -

Venture Alternative High School
05.2010

Skills

  • Data entry
  • ICD-9 coding
  • Active Listening
  • Sales/ Upselling
  • Product Knowledge
  • Transcribing
  • Multitasking
  • Problem Resolution
  • Typing speed
  • Inbound/Outbound calling
  • Analytical
  • Virtual learning
  • Emotionally Intelligent
  • Communication Skills
  • Resourceful
  • Critical Thinking

Timeline

Online Customer Service Representative

The Home Depot
09.2023 - 12.2024

Case Manager

McKesson
09.2022 - 03.2023

Unemployed

Career Break
01.2021 - 09.2022

Medical Accessioner

Progenity
09.2020 - 01.2021

Retail Sales Consultant

Crown Wireless
05.2019 - 08.2019

Family Leave

Adult Care Giver
08.2018 - 05.2019

Captioning Agent

Stellar Relay
04.2018 - 08.2018

Full-Time Parent

Planned Career Break
01.2016 - 04.2018

Mail Encoder

DHL ECommerce
09.2015 - 01.2016

GED -

Venture Alternative High School

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TAYLER DANTZLER