TAYLER Donnelly
550 Marina Gateway Drive ,NV
Summary
Focused Job Seeker with 8 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
8
8
years of professional experience
Work History
Service Clerk
Rusnak Maserati Of Pasadena
04.2016 - 06.2018
- Answered telephone and in-person customer questions about available services and products
- Oversaw cleaning and organization of reception area and checkout counter
- Managed document control by issuing service orders, assigning numbers and tracking paperwork
- Accepted payments, issued receipts and filed documents to administer work orders
- Placed inventory orders and restocked office supplies, toiletries and printer paper
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Answered multi-line telephone system and routed calls to appropriate personnel
- Followed confidentiality rules to preserve data quality and reduce potential information compromise
- Received and distributed incoming mail, messages and packages to appropriate individuals
- Directed clients and guests to correct departments, rooms and staff members
- Processed accounts payable and accounts receivable updates to maintain current financial records
- Supported office clerical functions using word processing and other software, email and office machines
- Prepared and submitted requisitions to maintain supply standards in accordance with established procedures
- Coordinated company records and resources to assist team members with special projects
- Performed data entry and recordkeeping tasks to track company correspondence and updates
- Trained office professionals on administrative procedures to keep file handling consistent and accurate
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information
- Filed correspondence and reports in accordance with corporate classification system.
Apprentice Funeral Director
Alpha society
09.2010 - 12.2015
- Completed and filed all necessary legal documentation quickly and accurately
- Consulted with families of deceased to make funeral arrangements
- Removed deceased from place of death and transported to funeral home
- Addressed all client questions and requests for information relating to funeral services and pricing
- Scheduled funeral services, coordinated burials and arranged cremations
- Arranged funerals consistent with each family's heritage and religious beliefs
- Prepared death certificates and drafted obituaries
- Conducted pre-need consultations to educate clients on available funeral plans
- Oversaw filing of legal documents
- Completed legal documentation and signed death certificates
- Processed [Number] death certificates per month and maintained meticulous in-house records
- Drafted professional correspondence and marketing materials
- Communicated with funeral attendees to provide information and facilitate organized services
- Obtained information to complete death certificates or burial permits
- Offered counsel, comfort and support to loved ones during difficult times
- Obtained doctors' signatures on death certificate to complete insurance claim forms
- Participated in community activities for funeral home promotions and other purposes.
Education
General Studies
Assisting
High School Diploma -
06.2002
Skills
- Administrative Assistance
- Document Control
- Service Department Practices
- Product and Service Knowledge
- Order and Refund Processing
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Team Recruiting and Onboarding
- Operational Records Review
- Decision Making
- Call Documentation
- Needs Assessment
- Shipping and Receiving Oversight
- Understanding Customer Needs
- Customer Retention Strategies
- Time Management
- Transaction Processing
- Budgeting and Expenditures
- Customer Data Confidentiality
- Product and Service Promotion
- 45 wpm Typing Speed
- Interdepartmental Collaboration
- Customer Service
- Customer Account Management
- Sales Records Management
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Customer Complaint Resolution
- Creative Problem Solving
- Networking Events
- Operating Procedures and Policies
- Upselling Products and Services
- Issue and Complaint Resolution
- Data Entry
- Price Schedules
- Relationship Building
- Problem-Solving
- Responding to Difficult Customers
- Detail-Oriented
- Calm and Professional Under Pressure
- Problem Solving
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
Timeline
Service Clerk - Rusnak Maserati Of Pasadena
04.2016 - 06.2018
Apprentice Funeral Director - Alpha society
09.2010 - 12.2015
Some College - , General Studies
Fullerton College, Assisting - , Assisting
Diamond Bar High School - High School Diploma,
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