Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tayler Dorroh

Columbia,SC

Summary

Dynamic and goal-oriented healthcare professional with expertise in Medicare, Medicaid, and Private Insurance.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

9
9
years of professional experience

Work History

Licensed Health Insurance Agent

Qualfon
08.2024 - 12.2024
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.

Administrative Assistant

Alive Physical Therapy
06.2024 - 08.2024
  • Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Laboratory Technician

Heritage Lab Services
01.2024 - 04.2024
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize the purity of specimens.
  • Operated basic laboratory equipment such as balances, pH meters, colorimeters, spectrophotometer, autoclave, and evaporator.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.

Office Manager

Dynamic Health Solutions
11.2022 - 01.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions, stocking, and receiving shipments.

Referral Coordinator

Carolina Center for Advanced Management of Pain
04.2021 - 06.2022
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.

Rescue Coordinator

Lexington County Animal Services
05.2016 - 10.2020
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.

Education

Bachelor of Science - Healthcare Management

South University
Columbia, SC
09-2025

Associate of Science - Allied Health

South University
Columbia, SC
06-2022

High School Diploma -

Irmo High School
Columbia, SC
01-2011

Skills

  • Policy analysis
  • Medicare expertise
  • Enrollment processing
  • Goal oriented
  • Claims processing
  • HIPAA
  • Objection handling
  • Medicaid expertise
  • Inbound call management
  • Compliance

Timeline

Licensed Health Insurance Agent

Qualfon
08.2024 - 12.2024

Administrative Assistant

Alive Physical Therapy
06.2024 - 08.2024

Laboratory Technician

Heritage Lab Services
01.2024 - 04.2024

Office Manager

Dynamic Health Solutions
11.2022 - 01.2024

Referral Coordinator

Carolina Center for Advanced Management of Pain
04.2021 - 06.2022

Rescue Coordinator

Lexington County Animal Services
05.2016 - 10.2020

Bachelor of Science - Healthcare Management

South University

Associate of Science - Allied Health

South University

High School Diploma -

Irmo High School

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