Tayler Ferguson
District Heights,MD
Summary
Experienced in Customer Service and seeking employment with a company where I can grow professionally and personally. A commitment to ensure customer satisfaction by providing exceptional service and unmatched support. Proficiency in utilizing best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative (Part Time)
Insurance Protection and Services, Inc.
07.2021 - Current
- Answered and directed inbound calls to company CEO
- Ensured that each client received appropriate assistance to fulfill their individual requests
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed accounts receivables invoices.
Call Center Agent
Home Genius Exteriors
03.2024 - 08.2024
- Complete and received over 250+ inbound and outbound calls per day which exceeded the company’s target by 7%
- Documented customer interaction in company’s CRM system
- Scheduled up to 20 appointments per day, surpassing the company’s rate of 9%
- Provided an outstanding experience to customer base and receiving positive feedback on the company’s website.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Mail Handler Assistant/Seasonal Worker
United States Postal Service, USPS
10.2023 - 01.2024
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
- Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
Front End Cashier
Safeway
09.2021 - 08.2023
- Performed various duties to assist in filling customer orders, operations of cash register and accepts electronic/cash payments from customers
- Followed company standards regarding merchandise presentation, safety, sanitation, service and suggestive selling
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Provided superior customer service.
Education
Diploma-General Studies -
Largo High School
Largo, MD05.2022
Skills
- Microsoft Office
- MarketSharp
- Five9ine
- Ring Central
- Interpersonal Skills
- Front Facing Customer Service Experience
- Multitasking & Cash Handling Experience
- Problem-solving abilities
- Critical Thinking
- Data Entry
References
Available Upon Request
Timeline
Call Center Agent
Home Genius Exteriors
03.2024 - 08.2024
Mail Handler Assistant/Seasonal Worker
United States Postal Service, USPS
10.2023 - 01.2024
Front End Cashier
Safeway
09.2021 - 08.2023
Customer Service Representative (Part Time)
Insurance Protection and Services, Inc.
07.2021 - Current
Diploma-General Studies -
Largo High School
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