Summary
Overview
Work History
Education
Skills
Organizations
Timeline
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Tayler Gladney

Aberdeen,MS

Summary

High-performing Representative with a passion for customer service. 5+ years of experience impacting positive organizational outcomes through communication, data entry and business analysis. Confident in ability to collaborate with cross functional teams to solve complex, high-stakes problems. Committed to continuous improvement and contributing to team success.

Overview

7
7
years of professional experience

Work History

Teacher's Assistant

Partnership Middle School
Starkville, MS
08.2022 - 12.2023
  • Facilitated small group instruction and activities for students of varying abilities.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Provided administrative and clerical support via EMR systems and Microsoft Excel
  • Collaborated with colleagues to develop instructional plans that meet individual student needs.

Front Desk Receptionist

Microtel inn&suites by wyndham roseville
Hattiesburg, MS
07.2019 - 07.2019
  • Warmly welcomed 20-30 guest per shift, coordinated check-in, collected insurance, and directed them to their destination
  • Managed 3 phone lines and facilitated over 20+ call/day with clients, vendor, and staff
  • Maintained an organized, clean, professional work space and waiting area
  • Provided excellent customer service with a helpful and friendly attitude

Representative

Aberdeen Electric Department
Aberdeen , MS
01.2017 - 07.2019
  • Assisted customers by answering questions, responding to inquiries, and handling phone requests.
  • Established and maintained positive customer relationships, as well as coordinated with team members to properly handle requests and inquiries.
  • Answered calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Provided basic technical support to clients, resolving issues with a wide range of company products.

Education

Bachelor of Science - Psychology

University of Southern Mississippi
Hattiesburg, MS

Associate of Science - Psychology

Itawamba Community College
Fulton, MS

Skills

  • Software Development
  • Networking & Wireless
  • Business Analysis
  • Communication
  • Decision Making
  • Flexibility
  • Data entry and Documentation
  • Product knowledge
  • Sales Technique

Organizations

  • Member of Zeta Phi Beta Sorority, Inc.

Timeline

Teacher's Assistant

Partnership Middle School
08.2022 - 12.2023

Front Desk Receptionist

Microtel inn&suites by wyndham roseville
07.2019 - 07.2019

Representative

Aberdeen Electric Department
01.2017 - 07.2019

Bachelor of Science - Psychology

University of Southern Mississippi

Associate of Science - Psychology

Itawamba Community College

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Tayler Gladney