Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Tayler Gobel

Hope,IN

Summary

Hardworking, motivated, and driven employee that is enthusiastic about learning something new. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Automotive Window Tinter

Performance Films & Finishes
08.2019 - Current
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
  • Discussed tint and accessories options.
  • Self-motivated, with strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in team environment.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.

Vending Attendant

AVI Foodsystems, Inc
08.2015 - 06.2019
  • Money handling
  • Machine maintenance
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.

Member Service Representative

Planet Fitness
01.2015 - 07.2015
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Handled complaints with prompt, courteous service to uphold professional reputation.
    • Educated and engaged customers with new memberships and program offers.
    • Responded to customer calls to answer questions about products and services.
    • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
    • Maintained and managed customer files and databases.
    • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
    • Educated customers about billing, payment processing and support policies and procedures.
    • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
    • Delivered prompt service to prioritize customer needs.

Cashier and Service Desk

Menards
04.2013 - 06.2014
    • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
    • Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
    • Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
    • Performed cash, card and check transactions to complete customer purchases.
    • Operated cash register to record transactions accurately and efficiently.
    • Handled cash with high accuracy and took care to check bills for fraud.
    • Used POS system to enter orders, process payments and issue receipts.
    • Learned duties for various positions and provided backup at key times.
    • Worked with floor team and managers to meet wide range of customer needs.
    • Processed refunds and exchanges in accordance with company policy.
    • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
    • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

Associate of Applied Science - Criminal Justice

Ivy Tech Community College
Columbus, IN
06.2019

High School Diploma -

Hauser Jr. Sr. High School
Hope, Indiana
06.2014

Skills

  • Product Knowledge
  • Product Promotion
  • Creative Problem Solving
  • Critical Thinking
  • Money Handling Abilities
  • Strategic Sales Knowledge
  • Product and Service Solutions
  • Microsoft Outlook
  • Sales Expertise
  • Customer Service
  • Active Listening
  • Client Relations
  • Service Upselling
  • Account Management
  • Social Media and Promotions

Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Certification

National Weather Service- Trained Storm Spotting Certificate completed April of 2022

Additional Information

Hobbies:

  • In my free time I do storm spotting. I am always watching weather model runs, and seeing what the next big storm may look like.
  • I am a crafty entrepreneur. I run my own crafting business. That involves a lot of promoting my products and creations, through the means of social media. Self promotion and targeting audiences have been keys to keeping my side hustle strong.
  • Very into recreational softball leagues. Provides a great opportunity to be social and work well with a team.

Timeline

Automotive Window Tinter

Performance Films & Finishes
08.2019 - Current

Vending Attendant

AVI Foodsystems, Inc
08.2015 - 06.2019

Member Service Representative

Planet Fitness
01.2015 - 07.2015

Cashier and Service Desk

Menards
04.2013 - 06.2014

Associate of Applied Science - Criminal Justice

Ivy Tech Community College

High School Diploma -

Hauser Jr. Sr. High School

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Tayler Gobel