Accomplished property management leader recognized for mentoring teams and optimizing operational processes. Expertise in developing compliance frameworks and negotiating vendor contracts to ensure cost-effective maintenance services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Property Management
The Cooper Company
12.2020 - Current
Oversaw daily operations across residential and commercial properties, ensuring efficient management.
Developed and implemented property management policies to enhance compliance and service delivery.
Led a team of property managers, mentoring staff to resolve issues effectively and improve performance.
Collaborated with other departments on initiatives aimed at enhancing operational efficiency.
Identified opportunities for reducing operating expenses through strategic planning.
Hired and trained staff members on proper property management techniques.
Created marketing plans to attract new clients
Community Manager
The Cooper Company
Modesto, California
03.2017 - 12.2020
Coordinated regular maintenance and repairs for community facilities and amenities.
Oversee financial planning and budget management for HOA operations.
Developed and enforced community rules and regulations for residents.
Facilitated board meetings and prepared necessary documentation for discussions.
Collaborated with vendors for landscaping, maintenance, and service contracts.
Ensured compliance with local laws and regulations affecting the community.
Conducted periodic inspections of common areas to identify safety hazards or maintenance needs.
Collected Assessments and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Administrative Assistant
The Cooper Company
Modesto, California
03.2016 - 03.2017
Organized and maintained filing systems for easy access to documents.
Assisted in the preparation of reports and presentations for management review.
Developed and implemented office procedures to enhance workflow efficiency.
Collaborated with vendors to schedule services and manage supply inventory.
Provided training and support to new administrative staff on company policies.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Receptionist
The Cooper Company
Modesto, California
09.2015 - 03.2016
Managed front desk operations and ensured smooth visitor check-in process.
Answered multi-line phone system and directed calls to appropriate staff members.
Provided excellent customer service by addressing inquiries and resolving issues promptly.
Trained new reception staff on procedures, software, and customer interaction techniques.
Education
Associate of Science - Business Administration
Modesto Junior College
Modesto, CA
05-2022
Skills
Budget management
Vendor negotiations
Regulatory compliance
Operational strategy
Resident relationship management
Multi-family property management
Team leadership
Conflict resolution
Facilities maintenance
Risk management
Certification
10/20/14 - Real Estate Salesperson License - Modesto Junior College
7/1/2018 - Certified Community Association Manager (CCAM) - California Association of Community Managers