Summary
Overview
Work History
Education
Skills
Timeline
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Tayler Hodges

Taylor

Summary

Dedicated and results-driven healthcare professional with extensive experience in management, compliance, and team leadership. Proven ability to enhance operational efficiency, ensure regulatory compliance, and foster high-performing teams. Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

13
13
years of professional experience

Work History

Senior Compliance and Privacy Coordinator

Wellstreet Urgent Care
11.2024 - Current
  • - Oversee compliance with HIPAA and other healthcare regulations across multiple locations.
  • - Conduct internal audits and risk assessments to identify and mitigate privacy concerns.
  • - Develop and deliver training programs on compliance and privacy best practices.
  • - Collaborate with leadership to implement corrective action plans and policy updates.
  • - Serve as the primary point of contact for privacy-related inquiries and incident response.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.

Practice Manager

Beaumont Urgent Care by Wellstreet
09.2021 - 11.2024
  • - Supervise and guide a team of 30+ staff members across multiple urgent care locations.
  • - Monitor patient satisfaction and implement quality assurance initiatives.
  • - Optimize workflow systems to improve office efficiency and productivity.
  • - Ensure compliance with HIPAA and other healthcare regulations.
  • - Lead staff training, performance evaluations, and corrective actions.
  • - Utilize data analytics to drive performance improvements and strategic planning.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Oversaw accounting, budgeting, and financial reporting.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

Team Lead

Beaumont Urgent Care by Wellstreet
05.2019 - 09.2021
  • - Delegated tasks and mentored team members to ensure high performance.
  • - Supported recruitment and onboarding processes.
  • - Resolved escalated patient issues with professionalism and empathy.
  • - Promoted employee engagement through recognition and support.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Medical Assistant

Urgent Care One
01.2018 - 05.2019
  • - Assisted physicians with exams, procedures, and diagnostic tests.
  • - Documented patient data and administered injections per protocol.
  • - Educated patients on post-visit care and procedures.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Medical Receptionist

Michigan Institute of Urology
02.2017 - 01.2018
  • - Managed patient scheduling and registration.
  • - Verified insurance benefits and supported billing processes.
  • - Provided front-desk support and resolved scheduling conflicts.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

Business Development Manager

Telegraph Chrysler
08.2012 - 02.2017
  • - Identified new market opportunities and developed sales strategies.
  • - Trained new sales staff and managed promotional campaigns.
  • - Tracked KPIs and exceeded sales targets.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Generated new business with marketing initiatives and strategic plans.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.

Education

High School Diploma -

Harry S Truman
Taylor, MI
06-2009

Skills

  • Compliance and privacy management
  • Operations management
  • - Staff Training & Development
  • - Regulatory & HIPAA Compliance
  • - Data Analysis & Performance Metrics
  • - Marketing & Business Development
  • Data entry
  • Decision-making
  • Schedule management
  • Administrative leadership
  • Multitasking and organization
  • Customer service

Timeline

Senior Compliance and Privacy Coordinator

Wellstreet Urgent Care
11.2024 - Current

Practice Manager

Beaumont Urgent Care by Wellstreet
09.2021 - 11.2024

Team Lead

Beaumont Urgent Care by Wellstreet
05.2019 - 09.2021

Medical Assistant

Urgent Care One
01.2018 - 05.2019

Medical Receptionist

Michigan Institute of Urology
02.2017 - 01.2018

Business Development Manager

Telegraph Chrysler
08.2012 - 02.2017

High School Diploma -

Harry S Truman

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