Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tayler Hodges

Taylor

Summary

Strategic and results-driven healthcare leader with extensive clinical expertise and a robust background in compliance, operations, and multi-state healthcare management. Proven ability to navigate complex regulatory environments, lead cross-functional teams, and drive operational excellence across diverse care settings. Expertise in collaborating with senior executives to implement scalable compliance frameworks, optimize workflows, and ensure alignment with federal and state regulations. Strong partnerships with physicians and Advanced Practice Providers (APPs) enhance both operational efficiency and patient outcomes.

Overview

16
16
years of professional experience

Work History

Senior Compliance and Privacy Coordinator

Wellstreet Urgent Care
11.2024 - 08.2025
  • Strategic healthcare compliance professional with a proven track record of partnering with senior leadership and executive teams to drive regulatory alignment, risk mitigation, and organizational integrity across clinical and operational functions.
  • Collaborated directly with C-suite executives and senior leadership to develop and implement enterprise-wide compliance strategies aligned with federal and state healthcare regulations.
  • Led cross-functional compliance initiatives in partnership with senior leaders, resulting in measurable improvements in audit readiness and regulatory outcomes.
  • Conduct internal audits and risk assessments to identify and mitigate privacy concerns.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Collaborate with executive leadership to implement corrective action plans and update policies based on audit findings.
  • Serve as the primary contact for privacy inquiries and incident response, ensuring timely resolution and documentation.

Practice Manager

Beaumont Urgent Care by Wellstreet
09.2021 - 11.2024
  • Directed daily operations across three high-volume urgent care centers, overseeing staffing, scheduling, and patient flow.
  • Improved team productivity and morale through consistent communication, coaching, and performance tracking.
  • Managed vendor relationships to ensure quality service delivery and cost-effective procurement.
  • Led strategic planning with department heads to align operational goals with company objectives.
  • Designed onboarding and training materials that accelerated new hire productivity and compliance understanding.
  • Played a key role in rebranding initiatives, coordinating with marketing and design teams to ensure a cohesive launch.

Team Lead

Beaumont Urgent Care by Wellstreet
05.2019 - 09.2021
  • Delegated tasks and mentored team members to ensure high performance.
  • Supported recruitment and onboarding processes.
  • Resolved escalated patient issues with professionalism and empathy.
  • Promoted employee engagement through recognition and support.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Medical Assistant

Urgent Care One
01.2018 - 05.2019
  • Supported clinical and administrative teams in delivering high-quality patient care and operational efficiency.
  • Managed scheduling and data entry tasks to maintain accurate records and streamline workflows.
  • Facilitated team collaboration and problem-solving, contributing to improved service delivery and patient satisfaction.Built strong relationships with patients through effective communication skills that foster trust in the clinic’s commitment to quality care.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Medical Receptionist

Michigan Institute of Urology
02.2017 - 01.2018
  • Managed patient scheduling and registration.
  • Verified insurance benefits and supported billing processes.
  • Provided front-desk support and resolved scheduling conflicts.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

Business Development Manager

Telegraph Chrysler
08.2012 - 02.2017
  • Identified new market opportunities and developed sales strategies.
  • Trained new sales staff and managed promotional campaigns.
  • Tracked KPIs and exceeded sales targets.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Generated new business with marketing initiatives and strategic plans.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.

Patient Transporter

Garden City Hospital
01.2010 - 08.2012
  • Assisted patients with safe and comfortable transport.
  • Maintained infection control standards and collaborated with clinical staff.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.

Education

High School Diploma -

Harry S Truman
Taylor, MI
06.2009

Skills

  • Healthcare Compliance & Privacy Oversight
  • Operational Excellence
  • Team Training & Development
  • Strategic Data Analysis
  • Business Development & Marketing Alignment
  • Administrative Leadership
  • Decision-Making & Problem Solving
  • Multitasking & Organizational Agility
  • Customer Experience & Service Excellence

Timeline

Senior Compliance and Privacy Coordinator

Wellstreet Urgent Care
11.2024 - 08.2025

Practice Manager

Beaumont Urgent Care by Wellstreet
09.2021 - 11.2024

Team Lead

Beaumont Urgent Care by Wellstreet
05.2019 - 09.2021

Medical Assistant

Urgent Care One
01.2018 - 05.2019

Medical Receptionist

Michigan Institute of Urology
02.2017 - 01.2018

Business Development Manager

Telegraph Chrysler
08.2012 - 02.2017

Patient Transporter

Garden City Hospital
01.2010 - 08.2012

High School Diploma -

Harry S Truman

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