Tayler Jensen
Round Lake,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to learn and apply new skills quickly.
Overview
14
14
years of professional experience
Work History
Remote Customer Service and Returns Processing
Teladvance LLC Formerly CEXchange
01.2017 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Streamlined operations by implementing process improvements that increased overall efficiency and productivity.
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
- Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.
- Developed thorough knowledge of company products and services, enabling accurate and informed responses to customer inquiries.
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Processed return requests through eBay and company systems.
- Documented return requests within excell for accurate record keeping.
Retail Sales Associate Cashier
Banana Republic, Gap
04.2013 - 12.2016
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Pulled inventory to package online orders accurately and efficiently for daily shipment.
- Participated in early morning product shipment including, opening boxes, processing new inventory to the sales floor and stock room.
- Participated in quarterly store wide inventory with a third party company over night. The job included counting and scanning all items in the store.
Customer Service Cashier
Jewel Osco
10.2009 - 01.2010
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Referred to price sheets and special sale bulletins to enter price changes.
- Streamlined the checkout process for faster service and improved customer experience.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
High School Diploma -
Mundelein Cons High School
Mundelein, IL05.2011
Skills
- Conflict Resolution
- Product Knowledge
- Process Improvement
- CRM Software
- Critical Thinking
- Training and Development
- Attention to Detail
- Customer Relationship Management
- Cross-Functional Collaboration
- Problem Solving
- Adaptability
- Effective Communication
Timeline
Remote Customer Service and Returns Processing
Teladvance LLC Formerly CEXchange
01.2017 - Current
Retail Sales Associate Cashier
Banana Republic, Gap
04.2013 - 12.2016
Customer Service Cashier
Jewel Osco
10.2009 - 01.2010
High School Diploma -
Mundelein Cons High School
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