Tayler Jimenez
Glendale,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work Preference
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
10
10
years of professional experience
1
1
Certification
Skills
- Applications development
- Specification development
- Customer support
- Functionality support
- Conflict resolution
- User interface design
- Version control
- Requirements analysis
- Technical documentation writing
- Application testing
- Software testing
- Performance tuning
Work History
Application Systems Engineer
Dartmouth-Hitchcock Medical Center
11.2022 - 11.2024
- Provide support for the analysis, design, and development for technology programs of varying levels of complexity and scope from abstract requirements
- Explained project technical risks and benefits during project kick-off.
- Created software applications in test-driven development environment.
- Maintain Dragon Medical One software, Epic Welcome application and Web Server, Epic Monitor application updates, provide backup support for Epic MyChart application, and provide support for other applications maintained by the team as necessary
- Participated in system development life cycle from requirements analysis through system implementation.
- Conducted scheduled system upgrades to maximize performance.
- Updated technical documentation, product specifications, and technical training materials.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Create and assign tickets for issues unable to be resolved in a timely manner
- Keep informed and up to date on changes to medical record software and other supported applications
- Develop process improvements and effective solutions to operational issues
- Define problems, collect data, establish facts, draw valid conclusions, and propose viable alternatives for resolving problems
- Give formal presentations
- Manage small to medium scope projects from inception through completion including developing, executing, and monitoring work plans and coordinating resources
- Mentor other employees
- Assists peers in identifying task priorities and in meeting customer expectations
- Share responsibility for on-call schedule with other members of the team
- Other duties as assigned by manager
Computer Systems Analyst
Dartmouth-Hitchcock Medical Center
10.2019 - 11.2022
- Answer user questions about medical record software (EPIC EMR)
- Troubleshoot issues and errors with software during phone calls in a timely manner
- Keep informed and up to date on changes to medical record software
- Share responsibility for on-call schedule with other members of the team and other teams
- Create and assign tickets for issues unable to be resolved over the phone accordingly
- Other duties as assigned by manager
Sales Manager
Staples
02.2019 - 10.2019
- Engaging and inspiring store teams to achieve maximum performance by modeling behavior that fosters a sense of energy, ownership, teamwork, and personal commitment.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Implemented systems and procedures to increase sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Creating a culture of consultative selling with an emphasis on developing ongoing professional relationships with top customers.
- Sharing responsibility as the 'Manager on duty' and total store operations.
- Creating a culture of consultative selling with an emphasis on developing ongoing professional relationships with top customers.
- Maintaining accountability for results within the Easy Tech & Mobile area.
- Partnering with other store managers to champion a customer-centric environment.
- Overseeing the timely completion of required training for all store associates.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Manager
Staples
03.2017 - 02.2019
- Please see above position for responsibilities
Team Supervisor
Staples
12.2015 - 03.2017
- Engage and inspire to achieve maximum performance with reinforcement of recognition tools as needed
- Foster a sense of energy, ownership, teamwork and personal commitment for themselves and the team
- Involved in the selection, recruitment and performance assessments of sales associates & technology sale associates
- Model the way to create a customer centric environment and to ensure consistency across the store
- Coach every associate to create a culture of consultative selling and total solutions while focused on the customer's needs
- Support the services team through qualifying lead generation opportunities
- Hold myself and the team accountable for flawless execution of operational excellence
- Set clear expectations to establish group plans and maximize operational excellence with minimal disruption to the customer experience
- Required to perform operational tasks as needed
- Drive profitable sales and service
- High integrity and ethical behavior as a keyholder for the store
- Serve as a leader within the retail organization with direct accountability to the Front End and Tech Selling floor as needed
- Provide coaching and feedback to all sales associates
- Drive profitable sales and service
- Champion technology and computing selling programs; Exhibit Inspired Selling behaviors in all interactions and communications with customers, associates and management
- Coach team of associates to do the same; Serve as a Selling and Service role model for the whole store
- Achieve all sales & service goals and drive DPT through presenting solutions
- Respond and resolve customer requests and concerns
Technology Sales Associate
Staples
02.2015 - 12.2015
- Engage customers on the sales floor
- Use VIBE behaviors to create a buying environment
- Intake and repair devices in the Technology Department, including computers, tablets, and smartphones
- Champion Mobile and Technology selling programs both in-store online; Exhibit Staples Selling behaviors in all interactions and communications with customers, associates and management
- Achieve all sales goals
- Respond and resolve customer requests and concerns
- Responsible for ensuring all operational policies and processes are followed
- Stay current on new technologies, products and services
- Other duties as assigned
Education
No Degree - Computer Science
Southern New Hampshire University
Hooksett, NHNo Degree - General Studies
Community College of Vermont
Montpelier, VTHigh School Diploma - undefined
Hartford High School
Hartford, VT06.2015
High School Diploma - Computer Technology Applications
Hartford Area Career and Technology Center
Hartford, VT06.2015
Accomplishments
- Optimized and increased use of the Epic Welcome application throughout the Dartmouth Hitchcock organization through collaboration with other technical and non-technical teams within the organization.
- Implemented new features for use requested for the Epic Welcome Application.
- Developed effective and accurate training documentation for the Epic Support On-Call teams at Dartmouth Hitchcock.
- Was promoted to Team Supervisor at Staples after less than 1 year with the company.
- Promoted to Sales Manager at Staples after only 3 years with the company by demonstrating effective and efficient leadership and sales abilities.
Certification
- Epic Systems Welcome Application Certification
- CompTIA STRATA IT Fundamentals Certification
- IC3 GS4 Certification
Languages
English
Native or Bilingual
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