TAYLER JOHNSON
Kitchen Manager
Pueblo,CO
Summary
Experienced It professional successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 5 years of progressive leadership experience. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Kitchen Manager
Diavolo
Pueblo, CO
04.2023 - Current
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
IT Technician
United States Army
Fort Carson, CO
11.2020 - 12.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Implemented internal quality standards to secure electronic records integrity.
- Set up and maintained user accounts and client access.
- Recovered critical information from data back ups to restore functionality.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
Shift Lead
Chipotle
Howard Beach, NY
07.2018 - 10.2020
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Kept employees operating productively and working on task to meet business and customer needs.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Analyzed sales figures and identified areas for improvement.
Education
HS Diploma -
Forest Hills High School
Forest Hills, NY 09.2016 - 06.2018
Skills
Recipes and menu planning
Kitchen equipment operation and maintenance
Kitchen staff coordination
Food plating and presentation
Recruitment
Budgeting
Order accuracy
Staff Management
High-volume dining
First aid knowledge
Food preparation and safety
Order delivery practices
Workflow planning
Strategic planning
Performance improvement
Can pay attention, understand and multitask
Quick to the point
Timeline
Kitchen Manager
Diavolo
04.2023 - Current
IT Technician
United States Army
11.2020 - 12.2022
Shift Lead
Chipotle
07.2018 - 10.2020
HS Diploma -
Forest Hills High School
09.2016 - 06.2018