Summary
Overview
Work History
Education
Skills
Timeline
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Tayler Lumb

Orlando,FL

Summary

Seasoned Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments & growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Norton’s Lawn Service
05.2021 - 11.2022
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered constant flow of customer calls with minimal wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Education

High School Diploma -

Edgewater High School
Orlando, FL
05.2021

Skills

  • Inbound and Outbound Calling
  • Customer Service and Assistance
  • Quality Assurance
  • Correcting Discrepancies
  • Merchandise Upselling
  • Complex Problem-Solving
  • Corrective Actions
  • Account Updating
  • Understanding Customer Needs
  • Policy and Procedure Adherence
  • Calm and Professional Under Pressure
  • Administrative and Office Support

Timeline

Customer Service Associate

Norton’s Lawn Service
05.2021 - 11.2022

High School Diploma -

Edgewater High School

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Tayler Lumb