Tayler Matney
Story City,IA
Summary
Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Webspec Design
11.2021 - Current
- Lead team of 8 Drupal and Laravel Developers in collaboration with digital marketing and content teams to build and maintain complex websites and web applications
- Directed customer relations with 50+ Government Agencies under master contract with State of Iowa
- Implemented agile methodologies to streamline workflows and increase project efficiency, resulting in 20% improvement in project turnaround time
- Managed 75+ projects with budgets from $10K-$200K, developing project plans and tracking progress to ensure on-time and on-budget completion
- Increased team billable revenue by 35% over span of 1 year through improved processes and procedures, meticulous scope management, and strong client relationships
- Led rebrand transition of 50 websites for Governor's Digital Transformation Initiative in 2023
- Spearheading development and implementation of online ordering system for local food service business, streamlining customer ordering process and improving operational efficiency
Project Manager
IDmission
05.2016 - 11.2020
- Successfully built and communicated implementation and launch success plans for large clients, achieving high satisfaction rate and reducing onboarding time by 35% for digital identity services
- Gathered and analyzed requirements for problem statements across customer, employee, and business operations lifecycles, enhancing process efficiency and effectiveness
- Defined goals and success criteria with project sponsors, tracked progress and alignment using project plans and traceability matrices, ensuring 95% of project objectives were met
- Collaborated with cross-functional teams, including Sales, Marketing, Agile Development, QA, Product, and Executive Leadership, to advocate for clients in over 15 projects, enhancing project outcomes and client satisfaction
- Effectively managed high-priority clients throughout implementation and post go-live support by facilitating weekly meetings, monitoring reports, auditing data, and troubleshooting technical issues, resulting in a 90% client retention rate.
- Conducted interviews and hired 5+ members for the Customer Success team, directing their onboarding and training processes, which improved team efficiency and reduced ramp-up time by 25%
Implementation Specialist
IDmission
11.2014 - 05.2016
- Engaged in all phases of Agile software development methodology for 10+ projects, covering user story definition, estimation, development, quality assurance, and implementation, ensuring timely delivery and high-quality results
- Developed and maintained over 2,000 global identity document templates, becoming subject matter expert in digital identity and enhancing functionality of our digital identity platform.
- Responsible for consulting with clients and internal resources to troubleshoot on all aspects of digital identity processing based on extensive business and technical knowledge of the platform
- Designed and implemented fully automated batch processing solution that ran 50+ regression tests per Agile sprint, improving accuracy of identity document processing by 30%
- Produced 15+ product demo videos showcasing our digital identity and onboarding solutions, leading to 20% increase in client engagement and interest
- Created and published 50+ pieces of content, including social media posts, blogs, user training guides, and internal policies and procedures, enhancing engagement and clarity for our identity-based solutions
Skills
- Agile Methodology
- Cross-Functional Communication
- Strategic Planning & Forecasting
- Process Improvement
- Requirements Analysis and Gathering
- Risk Management and Mitigation
- Scope Management
- Client Relationship Management
- Project Plan Development
- Adaptability and Flexibility
Certification
Scrum Master I Certification
Timeline
Senior Project Manager
Webspec Design
11.2021 - Current
Project Manager
IDmission
05.2016 - 11.2020
Implementation Specialist
IDmission
11.2014 - 05.2016