Tayler Newsome
Trenton,NJ
Summary
Driven Medical Assistant/Receptionist with a proven track record at Schrader Plastic Surgery, showcasing expertise in healthcare industry knowledge and office administration. Excelled in enhancing patient satisfaction through meticulous coordination and exceptional customer service, significantly contributing to the efficiency and effectiveness of medical office operations. Demonstrates strong initiative-taking and collaboration skills, ensuring seamless patient experiences.
Overview
7
7
years of professional experience
Work History
Medical Assistant/ Receptionist
Schrader Plastic Surgery
03.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Cosmetologist
Studio 327
10.2017 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
Education
Associate in Nursing -
Mercer County Community College
Trenton, NJSkills
- Healthcare Industry Knowledge
- Medical Office Procedures
- Initiative-taking
- Medical receptionist experience
- Office Administration
- Microsoft Office
- Documentation
- Paperwork coordination
- Account Management
- Proficient in [Software]
- Customer Service
- Computer Proficiency
- Collaboration and Teamwork
- Critical Thinking
- Organization and Time Management
Timeline
Medical Assistant/ Receptionist
Schrader Plastic Surgery
03.2022 - Current
Cosmetologist
Studio 327
10.2017 - Current
Associate in Nursing -
Mercer County Community College
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