Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

TAYLER RAE BALANGUE

Gig Harbor

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

DISTRICT MANAGER

HEALTHCARE SERVICES GROUP
02.2020 - Current
  • Accomplished goals by establishing priorities and organizing workload to meet deadlines.
  • Identified operational process inefficiencies to recommend necessary improvements.
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Oversaw personnel to maintain adequate staffing and minimize overtime.
  • Utilized human resources skills to source, hire and place employees.
  • Partnered with sales and recruiting leadership to drive team success.
  • Liaised with third-party payroll vendors to execute payroll processing within company-specific policies.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Contributed to talent acquisition efforts by participating in recruitment strategies and candidate selection processes.
  • Managed 100+ employees in a diverse population
  • Understanding union contracts and executing policies according to the CBA
  • Managing company funds, vehicle and electronics

ENVIRONMENTAL SERVICES SUPERVISOR

MULTICARE
09.2021 - 12.2021
  • Conferred with staff to resolve performance and personnel problems, and to discuss company policies.
  • Inspected work performed to ensure that it met specifications and established standards.
  • Coordinated activities with other departments to provide services in efficient and timely manner.
  • Checked and maintained equipment to ensure that it was in working order.
  • Established and implemented operational standards and procedures for departments supervised.
  • Recommended and arranged for additional services, such as painting, repair work, renovations and replacement of furnishings and equipment.
  • Ensured that supplies and equipment were available in adequate amounts.
  • Recommended changes that improved service and increase operational efficiency.
  • Performed and assisted with cleaning duties as necessary.
  • Planned and prepared employee work schedules.
  • Investigated complaints about service and equipment and took corrective action.
  • Directed activities for stopping spread of infections in facilities, such as hospitals.
  • Inspected and evaluated physical condition of facilities to determine type of work required.

CUSTOMER SERVICE REPRESENTATIVE

AT&T
06.2019 - 11.2019
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Utilized automated systems to log and retrieve call information.
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Provided account information to customers and explained bill service policies and customer rights.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Determined charges for services requested and arranged for billing.
  • Navigated multiple computer systems and applications and utilized search tools to find information.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Secured and submitted customer orders for processing with wireless ordering technology.
  • Built rapport with customers and accurately assessed needs to make recommendations and upsell to achieve sales goals.

BARTENDER

NON-APPROPRIATED FUNDS
12.2015 - 08.2019
  • Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
  • Checked identification of customers to verify age requirements for alcohol purchases.
  • Created new and exciting cocktails and beverages based on item availability and seasonal interest.
  • Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
  • Completed POS transactions, returning currency, coin and payment cards to patrons.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Attempted to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, and ordering taxis and other transportation for intoxicated patrons.
  • Asked customers who became loud and obnoxious to leave, and physically remove them.
  • Assessed bar inventory and completed requisition sheets to restock supplies.
  • Arranged bottles and glasses to create attractive displays.
  • Train new personnel on operational procedures.
  • Assisted with administrative tasks
  • Participated in large scale events, private events and meetings to provide patrons with excellent service. (Military balls, retirement ceremonies, promotion ceremonies, community events, sporting events, concerts etc.)

BARTENDER

CHARLIE MIKES PUB
07.2017 - 08.2018
  • Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
  • Prepared beverages and cocktails according to mixing and presentation standards and recipes.
  • Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods.
  • Took beverages orders from guests and delivered drinks within reasonable time frames.
  • Completed POS transactions, returning currency, coin and payment cards to patrons.
  • Checked identification of customers to verify age requirements for alcohol purchases.
  • Arranged bottles and glasses to make attractive displays.
  • Sliced and pitted fruit for garnishing drinks.
  • Answered questions about menu selections and made recommendations.
  • Displayed and retained extensive knowledge of liquor, wine and beer.
  • Collaborated with manager to contribute to daily, holiday, and themed drink menus.

BAR MANAGER

CAPE FEAR VINEYARD AND WINERY
04.2016 - 08.2016
  • Resolved customer complaints and handled intoxicated persons, escalating issues to law enforcement when necessary.
  • Enforced state liquor regulations to maintain positive and safe atmosphere for customers.
  • Maximized revenue by calculating inventory and retail costs, updating prices regularly.
  • Recruited, hired and trained new members of bar staff.
  • Updated bar menu for alternating seasonal and holiday promotions.
  • Assisted bartenders by restocking drink supplies and maintaining cleanliness of bar areas.
  • Scheduled staff hours and allocated resources to maximize team member performance.
  • Greeted guests, escort them to seats and present them with menus and wine lists.
  • Performed some service tasks, such as, clearing tables and serving food and drinks when necessary.

ASSISTANT MANAGER/ LEAD SALES ASSOCIATE

KAPOLEI GREENZ
09.2014 - 09.2015
  • Organized company merchandise and displays to increase brand awareness and product sales.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Managed customer orders and product sales to meet monthly sales targets.
  • Maintained property appearance.
  • Handled cash, card and check payments and maintained records of vendor purchases.

BARTENDER

PARADISE COVE LUAU
12.2012 - 07.2013
  • Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
  • Checked identification of customers to verify age requirements for alcohol purchases.
  • Completed POS transactions, returning currency, coin and payment cards to patrons.
  • Assessed bar inventory and completed requisition sheets to restock supplies.
  • Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
  • Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Education

High School Diploma -

LEILEHUA HIGH SCHOOL
Wahiawa, Hawaii
05-2011

Skills

  • Operational Oversight
  • Staff Management
  • Staff Development
  • Customer Service
  • Client Relationship-Building
  • District Growth Management
  • Employee Coaching and Mentoring
  • Policies and Procedures
  • Attention to Detail
  • Group Presentations
  • Leadership Skills
  • Industry Knowledge
  • Recruiting and hiring
  • Strategic planning

Accomplishments

  • Completed state and federal annual CMS surveys with multiple locations. Achieved multiple department deficiency free surveys
  • Worked closely with clients to identify root causes of concerns and implementing systems to avoid concerns in the future.

Certification

  • Covid 19 in LTC, CMS training- August 2021
  • Bloodborne Pathogens Training- November 2024
  • OSHA training- March 2025
  • HIPPA- March 2025
  • PPE Training - May2025
  • Isolation Procedures for EVS- May 2025
  • Chemical and Hazards- May 2025
  • Bomb Threat- May 2025
  • Active Shooter- May 2025
  • Diversity and Inclusion- March 2025
  • Fire Safety- June 2025
  • Resident and Patient Rights- June 2025
  • Physical and Verbal Aggression in Residents- June 2025
  • Infectious Diseases- June 2025


All training completed in ordinance with CMS, state and federal guidelines are completed on an annual, quarterly and monthly basis. Some are not listed.


Timeline

ENVIRONMENTAL SERVICES SUPERVISOR

MULTICARE
09.2021 - 12.2021

DISTRICT MANAGER

HEALTHCARE SERVICES GROUP
02.2020 - Current

CUSTOMER SERVICE REPRESENTATIVE

AT&T
06.2019 - 11.2019

BARTENDER

CHARLIE MIKES PUB
07.2017 - 08.2018

BAR MANAGER

CAPE FEAR VINEYARD AND WINERY
04.2016 - 08.2016

BARTENDER

NON-APPROPRIATED FUNDS
12.2015 - 08.2019

ASSISTANT MANAGER/ LEAD SALES ASSOCIATE

KAPOLEI GREENZ
09.2014 - 09.2015

BARTENDER

PARADISE COVE LUAU
12.2012 - 07.2013

High School Diploma -

LEILEHUA HIGH SCHOOL

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