Tayler Sappington
Pueblo,CO
Summary
Self-motivated, dedicated leader who is organized and a analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Intervention Community Corrections Services
05.2024 - Current
- Conduct regular meetings with clients to monitor compliance with court-ordered conditions, including curfews, drug testing, and participation in treatment programs.
- Utilize various monitoring tools, such as electronic monitoring, home visits, and drug testing, to ensure client compliance.
- Maintain accurate and up-to-date case files, documenting client progress, violations, and interventions.
- Monitor client participation in required programs, such as substance abuse treatment, anger management, and employment services.
- Develop individualized case plans based on client risk assessments and needs, outlining goals, objectives, and strategies for success.
- Coordinate and facilitate referrals to community resources, including housing, employment, education, and mental health services.
- Conduct thorough risk assessments to evaluate client risk levels, and develop appropriate supervision strategies.
- Review and update case plans regularly, adjusting interventions as needed to address client progress and challenges.
- Provide guidance and support to clients in navigating the challenges of community reintegration.
- Act as a liaison between clients, courts, treatment providers, and other community agencies.
- Advocate for clients' needs and rights, ensuring access to appropriate services and resources.
- Provide crisis intervention and support to clients experiencing emotional or behavioral difficulties
- Collaborate with law enforcement, probation officers, and other criminal justice professionals.
- Maintain effective communication with clients, their families, and community stakeholders.
Service Administrator
Heating & Plumbing Engineers
02.2023 - 05.2024
- Tasked with data entry, records oversight and issue resolution for team of 15 technicians.
- Built and managed processes for tracking and monitoring department performance.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Stayed up-to-date on Colorado laws and licensing requirements to complete accurate and efficient reviews.
- Skilled at working independently and collaboratively in a team environment.
Office Administrator
Camfil USA
12.2021 - 02.2023
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Compared shipping orders and invoices against contents received to verify accuracy.
Sales Manager
Rent A Center Warehouse & Retail Store
06.2021 - 12.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
Accounting Assistant
H&r Block
08.2020 - 06.2021
- Used accounting software to prepare weekly and monthly financial reports.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Scheduling Specialist
Bills Plumbing
11.2019 - 08.2020
- Called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Worked along side Pikes Peak Regional Building, to pull permits and plot maps
- Managed invoicing and payment processing operations.
- Maintained detailed records of customer payments and billing adjustments.
- Generated daily, weekly and monthly reports for billing department.
Insurance Agent
USAA Insurance
11.2018 - 11.2019
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Investigated and processed claims swiftly to keep customers satisfied.
- Educated clients on insurance policies and procedures.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
District Training Manager
Check Into Cash
09.2014 - 11.2018
- Trained new hires to perform cross-training exercises with experienced workers.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Developed departmental systems and procedures to better align workflow processes.
- Created in-depth training manual for all employees.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Supervised four locations to enforce high-quality standards of operation.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
Bachelor of Science - Criminal Justice
Purdue University
Davenport, IA01-2020
Skills
- Effective Conflict Resolution
- Detail-Oriented Analysis
- Analytical Problem Solving
- Effective Multitasking
- Effective Communication with Diverse Groups
- Professional Development
- Data Management Skills
- Thorough Analytical Mindset
- Incident Resolution Management
- Regulatory Compliance
- Service Level Management
- Team-Oriented and Self-Sufficient
- Detail-Oriented Documentation Skills
- Ability to enforce rules and maintain professional boundaries
Certification
- Casualty Insurance License / License Number 589989 Issued 11/29/2018
- Bail Bond Agent / Issued 8/26/2024
- Bail Enforcement Agent / Issued 8/26/2024
Timeline
Case Manager
Intervention Community Corrections Services
05.2024 - Current
Service Administrator
Heating & Plumbing Engineers
02.2023 - 05.2024
Office Administrator
Camfil USA
12.2021 - 02.2023
Sales Manager
Rent A Center Warehouse & Retail Store
06.2021 - 12.2021
Accounting Assistant
H&r Block
08.2020 - 06.2021
Scheduling Specialist
Bills Plumbing
11.2019 - 08.2020
Insurance Agent
USAA Insurance
11.2018 - 11.2019
District Training Manager
Check Into Cash
09.2014 - 11.2018
Bachelor of Science - Criminal Justice
Purdue University
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