Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tayler Worley

Statesboro,GA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience
2011
2011
years of post-secondary education

Work History

Office Manager

Tennis dynamics, LLC
Marietta , Georgia
12.2019 - 07.2020
  • Managed daily office operations for a sports-focused organization.
  • Coordinated schedules and appointments for staff and clients efficiently.
  • Maintained inventory of office supplies and equipment for smooth operations.
  • Handled incoming communications, directing inquiries to appropriate personnel.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed files and records to obtain information and respond to requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.

Call Center Representative

Convergys
Jacksonville , NC
01.2016 - 10.2019
  • Handled customer inquiries and resolved issues efficiently.
  • Managed high call volumes while maintaining quality service.
  • Documented customer interactions in the database accurately.
  • Provided product information and troubleshooting assistance to customers.
  • Utilized call center software for tracking and reporting calls.
  • Maintained professionalism during challenging customer interactions.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Office Assistant

Liberty church
Marietta, Georgia
01.2013 - 11.2015
  • Managed office supplies and inventory for efficient daily operations.
  • Assisted in scheduling meetings and coordinating office events.
  • Maintained organized filing systems for easy document retrieval.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained an organized filing system of paper documents and electronic files.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Answered phone calls and directed them to appropriate personnel.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Managed inventory of office supplies and placed orders when needed.
  • Delivered messages and ran errands.
  • Operated photocopiers and scanners, facsimile machines and personal computers.

Education

Woodland High School
Cartersville, GA

Skills

  • Office management
  • Supply inventory
  • Scheduling coordination
  • Communication systems
  • Customer relationship management
  • Data entry accuracy
  • Quality service delivery
  • Problem resolution
  • Attention to detail
  • Interpersonal communication
  • Time management
  • Conflict resolution
  • Professional demeanor
  • Office administration
  • Technical support
  • Scheduling
  • Organizational skills
  • Account reconciliation
  • Clear oral/written communication
  • Information protection
  • Office management software

Timeline

Office Manager

Tennis dynamics, LLC
12.2019 - 07.2020

Call Center Representative

Convergys
01.2016 - 10.2019

Office Assistant

Liberty church
01.2013 - 11.2015

Woodland High School

Similar Profiles

  • Bennett Lloyd

    Bennett LloydBennett Lloyd

    Project Specialist at River City Tennis LLCProject Specialist at River City Tennis LLC

  • Colin Williams

    Colin WilliamsColin Williams

    Desktop Support Engineer / System Administrator at General Dynamics IT / Itero Group LLCDesktop Support Engineer / System Administrator at General Dynamics IT / Itero Group LLC

  • Calvin Hazle

    Calvin HazleCalvin Hazle

    Contractor at Alpha Dynamics LLCContractor at Alpha Dynamics LLC

  • Alivia Smith

    Alivia SmithAlivia Smith

    Registered Nurse, Emergency Department at Emanuel Medical CenterRegistered Nurse, Emergency Department at Emanuel Medical Center

  • Edward Burns

    Edward BurnsEdward Burns

    Internet Sales Manager at Jimmy Britt CDJRInternet Sales Manager at Jimmy Britt CDJR

CREATE PROFILE