Tayler Ann Beekman
Cincinnati,OH
Summary
Dynamic customer service professional with extensive experience at Carefirst Urgent Care, excelling in office organization and team collaboration. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in data entry and managing high-volume communications, ensuring seamless operations and positive experiences for all visitors.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist/ Medical Assistant
Carefirst Urgent Care
09.2024 - 03.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Greeted visitors warmly, creating positive first impression of organization.
- Organized and maintained files and records to ensure up-to-date documentation.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Service Manager
Michaels
03.2021 - 03.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Teachers Aid
Western Nursing Services
08.2019 - 12.2020
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Completed daily reports on attendance and disciplinary performance.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Self-motivated, with a strong sense of personal responsibility.
State Tested Nursing Assistant
Proline Staffing Agency
03.2018 - 08.2019
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Improved patient care by providing compassionate and attentive assistance with daily living activities.
- Assisted in the delivery of high-quality healthcare by collaborating with nursing staff, physicians, and other healthcare professionals.
Daycare Worker
Youth Land Academy
02.2018 - 08.2018
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Meticulously sanitized toys and play equipment.
- Distributed food, napkins, and beverages in preparation for snack time.
- Encouraged good behaviors using positive reinforcement methods.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
Crew Member
Wendy’s
05.2016 - 05.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma - General Studies
Norwood High School
Norwood,OH05.2018
State Tested Nurse Assistant - Certified Nurse Assistant
Scarlet Oaks Career Campus
Sharonville, OH05.2018
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Office organization
- File organization
- Hospitality services
- Multitasking and organization
Timeline
Front Desk Receptionist/ Medical Assistant
Carefirst Urgent Care
09.2024 - 03.2025
Customer Service Manager
Michaels
03.2021 - 03.2022
Teachers Aid
Western Nursing Services
08.2019 - 12.2020
State Tested Nursing Assistant
Proline Staffing Agency
03.2018 - 08.2019
Daycare Worker
Youth Land Academy
02.2018 - 08.2018
Crew Member
Wendy’s
05.2016 - 05.2017
High School Diploma - General Studies
Norwood High School
State Tested Nurse Assistant - Certified Nurse Assistant
Scarlet Oaks Career Campus
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