Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Taylia Pharr

Sandy Springs,GA

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Cafe Circa. Excelled in high-paced environments, leveraging expert menu memorization and exceptional customer service skills to significantly increase sales by 23%. Demonstrated proficiency in cash handling and a proven track record in enhancing guest satisfaction through effective upselling and VIP clientele management.

Overview

7
7
years of professional experience

Work History

VIP Bottle Server

Cafe Circa
Atlanta, GA
06.2024 - Current
  • Checked identification prior to serving.
  • Managed multiple tables simultaneously while maintaining high-quality service.
  • Performed cashier duties such as taking orders, processing payments, and making change accurately.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Implemented upselling techniques to maximize revenue.
  • Stocked ice bins regularly throughout the night for use in preparation of cocktails or drinks.

Lead Server

BONEFISH GRILL
Atlanta, GA
04.2023 - 10.2024
  • Prepared checks, itemizing total meal costs and taxes.
  • Served food and beverages to patrons and confirmed complete orders.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Resolved conflicts between employees quickly and fairly.
  • Stocked service areas with supplies during slow periods.

Customer Service Server

Restaurant 10
Atlanta, GA
01.2020 - 12.2022
  • Work in a high-paced environment, typically serving 10-15 tables at a time
  • Provide excellent customer service: greet customers, provide perfect seating for their requests, explain food and beverage specials
  • Actively resolve customer complaints and issues without delegating them to upper management
  • Reconcile cash register at the beginning and end of the day to verify revenue sales
  • Decrease register errors by 40%
  • Assist management team with menu re-structure to promote food items with the highest margin, resulting in an increase in sales of 23%
  • Train 6 server staff on best practices, and provide feedback to junior staff to improve customer satisfaction
  • Exceed sales targets by up-selling appetizers and drinks based on specific tastes and interests of diners

Customer Service Server

Buffalo Wild Wings
Atlanta, GA
01.2018 - 12.2021
  • Establish menu knowledge and build rapport with customers to achieve average order sizes 10% over target
  • Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes
  • Help management and kitchen staff reduce idle time by 3 minutes by carrying out any dish that was ready, regardless of the server responsible
  • Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
  • Effectively communicate with guests and co-workers to ensure guest satisfaction
  • Operate POS system to input customer orders and accept payments in a timely and efficient manner

Education

Dental Hygiene -

York Tech

Diploma -

Nation Ford High School

Skills

  • Customer service
  • Familiar with high paced environments
  • Upselling
  • Cross selling
  • High energy
  • Stamina
  • Credit handling
  • Liquor knowledge
  • Menu memorization
  • VIP clientele handling
  • Salesmanship
  • Cash handling proficiency
  • Alcohol awareness

Websites

Timeline

VIP Bottle Server

Cafe Circa
06.2024 - Current

Lead Server

BONEFISH GRILL
04.2023 - 10.2024

Customer Service Server

Restaurant 10
01.2020 - 12.2022

Customer Service Server

Buffalo Wild Wings
01.2018 - 12.2021

Dental Hygiene -

York Tech

Diploma -

Nation Ford High School

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Taylia Pharr