Taylin K Kai
Honolulu
Summary
A dedicated, responsible and hardworking individual with many years of customer service experience. Team builder who is acutely attentive of all needs and executes assigned tasks with exceeds expectations. Punctual problem solver and avid multitasker. 7+ years of customer service, professionalism and conflict resolution. Seeking a new position where I can use my critical thinking, technical skills and Hilton Grand Vacations experience to add to the success of the company.
Overview
5
5
years of professional experience
Work History
In House Marketing Executive
Hilton Grand Vacations
04.2025 - Current
- As an In-House Marketing Executive, I promote and schedule timeshare presentations for Hilton Grand Vacations. I qualify resort guests then offer incentives such as complimentary or discounted activities and local experiences. I serve as a concierge liaison, booking these activities while ensuring a high level of guest satisfaction. My role involves communicating the benefits of attending presentations, overcoming objections, and encouraging participation. I work closely with the sales and marketing teams to coordinate bookings, confirm attendance, and maintain accurate records of guest interactions and incentives. With strong knowledge of local attractions and resort amenities, I provide personalized recommendations and build rapport with guests to enhance their overall experience.
Guest Experience Coordinator
Waikiki Beach Marriott Resort and Spa
01.2024 - 04.2025
- Created memorable experiences for guests at the Waikiki Beach Marriott Resort and Spa. Organized complimentary amenity delivery service through our room service runners. Complimentary gifts include those who celebrate birthdays, anniversaries, honeymoons etc. Completed email correspondence including pre-arrival confirmations, on site checks and requesting feedback once stay is complete. Extra attentive to our Marriott Bonvoy Elite – Silver, Gold, Platinum, Titanium and Ambassador.
LEAD Concierge
ANAHA Luxury Condominium
01.2023 - 04.2025
- Organized unit registration files, guest suite invoices, insurance files etc. Sent out weekly building updates, reminders, and events to our residents. Tracked guest suite charges and organized information by unit, dates of stay, guest suite number and total cost. Created residents, answered phones, booked amenity reservations, and kept close communication with Housekeeping and Maintenance teams regarding guest suites and resident requests. Provided complimentary coffee service. Prepared reservations and events for residents – Holiday parties, filling ice coolers, starting the grills by request, popping popcorn etc.
Substitute Teacher
Hawaii Department of Education
01.2022 - 01.2024
- Taught students grade kindergarten through 6th grade. Substitute for schools located primarily in Honolulu and Kaneohe. Taught for various subjects – Math, Science, English, History and Physical Education.
Hospitality Ambassador
Romano’s Macaroni Grill
01.2021 - 01.2022
- Booked reservations, organized seating arrangements, took phone calls. Packed takeout orders, serviced tables with utensils, waters and appetizer bread. Expedited food to tables. Cleaned tables after use and reset for next customer.
Education
High School Diploma -
James Campbell
Ewa Beach, HI05-2019
Skills
- Responsible
- Punctual
- Reliable
- Strong Work Ethic
- Attention to Detail
- Quality Assurance
- Time Management
- Organized
- Problem-Solving
- Leadership
- Effective Written and Verbal Communication
- Sophisticated
- Poised Under Pressure
- Advanced Microsoft Office [Excel, Word, PowerPoint, Outlook, Teams]
- CLARITY
- FAREHARBOR
Timeline
In House Marketing Executive
Hilton Grand Vacations
04.2025 - Current
Guest Experience Coordinator
Waikiki Beach Marriott Resort and Spa
01.2024 - 04.2025
LEAD Concierge
ANAHA Luxury Condominium
01.2023 - 04.2025
Substitute Teacher
Hawaii Department of Education
01.2022 - 01.2024
Hospitality Ambassador
Romano’s Macaroni Grill
01.2021 - 01.2022
High School Diploma -
James Campbell
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