Taylor Mcclellin
Fairfield,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Business Owner/Operator
Taylor Maid Cleaning & Disinfecting
01.2019 - Current
- Trained and motivated employees to perform daily business functions.
- Employed prompt decision-making and in-depth research to resolve issues.
- Assisted in recruiting, hiring and training of team members.
- Supervised and directed daily work of sanitation personnel.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
Emergency Department Clerk
Kaiser Permanente
05.2012 - Current
- Utilized multiple PC applications throughout day.
- Analyzed accounts for various requests and accounted resolution.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Education
No Degree - Medical Assisting
Blake Austin College
Vacaville, CA05.2016
No Degree - Phlebotomy
Blake Austin College
Vacaville, CA05.2016
Skills
- Inventory Control
- Small Business Operations
- Customer Service
- Employee Training
- Task Delegation
- Relationship Building
- Process Improvement
- Attention to Detail
- Issue Resolution
Timeline
Business Owner/Operator
Taylor Maid Cleaning & Disinfecting
01.2019 - Current
Emergency Department Clerk
Kaiser Permanente
05.2012 - Current
No Degree - Medical Assisting
Blake Austin College
No Degree - Phlebotomy
Blake Austin College