Taylor

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.

I was hired on as a temporary employee at the time. The company worked with low income housing and HUD as well. I was responsible for getting the residents recertification's completed on time, so the did not loose their rental assistants. I added new applicants to the waitlists. I had to get there move in files in order from income verifications an all of their verifications a far as employment and disability verifications. I had to look0ver 5 0ther properties at the same time. I am very familiar with One Site and some of Yardi. Handled tenant complaints propmpltly and appropriately, calling in repairmen, and other services,

Completed final move-out walk-throughs with tenants to identify required repairs.

• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Kept accurate records of all resident and tenant correspondence.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
• Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
• Showed apartments to potential tenants and answered questions regarding community.
• Processed security deposit refunds.
• Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Followed up on delinquent tenants and coordinated collection procedures.
• Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
• Attended staff meetings and took extensive notes to share with property manager.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Organized community events to foster positive relationships between tenants and build a sense of community within the property.
• Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
• Posted policies and rules in common areas for tenant review.
• Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
• Streamlined rent collection process for improved cash flow and reduced delinquencies.
• Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
• Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
• Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
• Communicated effectively with owners, residents, and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state, and federal regulations.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Coordinated appointments to show marketed properties.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Generated leads for sales and rental properties through cold calls and referrals.
• Completed annual rent calculations using housing database software.
• Maximized rental income while minimizing expenses through effective planning and control.
• Generated professional networks by engaging in professional, industry and government organizations.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Planned special events such as lotteries, dedications and project tours.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
• Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.