Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Abner

Summary

Motivated customer service professional with proven record of building dynamic relationships and retaining clients. Highly effective in coaching peers while demonstrating exemplary communication skills.


Smart Online Chat Specialist offering years of experience in customer service. Known for saving customer relationships that had been deemed irreparable. Looking for another great opportunity to improve the user experience.


Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Chat Agent

Gardensalive
08.2020 - Current
  • Managed computer-based platform with multiple applications to maintain effective communication with customers.
  • Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Monitored customer conversations and provided timely, knowledgeable assistance.
  • Worked closely with each customer to carefully resolve issues within timely fashion.
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Handled inbound customer chat conversations from various websites.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Assisted customers with order placement, product returns and order tracking.
  • Researched customer inquiries to provide accurate and up-to-date information.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Trained new team members on live chat procedures and customer service protocols.
  • Provided online demonstrations to educate customers on product features and online help resources.
  • Investigated and resolved customer inquiries and complaints quickly.

CNA, QMA

Heritage House Nursing Home
02.2016 - 01.2021
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Partnered with leadership team to develop automation strategy and execution plan.
  • Participated in available trainings to improve software knowledge.

Store Manager

LJ Quickthru
12.2015 - 07.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Childcare Educator

Hope Center - Pregnancy & Family Services
01.2015 - 02.2016
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Communicated with children's guardians about daily activities, behaviors and related issues.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Coordinated schedules of activities, events, and field trips.

Key Holder

SUBWAY®Restaurants
10.2014 - 12.2015
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Processed cash, credit, debit, and check payments.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Opened inventory boxes and restocked shelves.
  • Trained team members in successful strategies to meet operational and sales targets.

Crew Leader

SUBWAY®Restaurants
05.2014 - 11.2014
  • Trained employees in time management and proper ways to complete job duties. Key holder of restaurant.
  • Monitored team members to verify work quality and address concerns.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Established positive relationships with customers and colleagues through high standards of customer service.

Education

No Degree - Qualified Medication Aide State License Earned,

Ivy Tech Community College of Indiana
Indianapolis, IN
07.2020

High School Diploma -

Anderson High School
Anderson, IN
06.2014

Skills

  • Health Insurance Industry Knowledge
  • Management Interaction
  • Productivity Standards
  • Past Due Account Management
  • Writing Skills
  • Database Systems
  • Customer Engagement
  • Investigate Claims
  • Special Projects
  • Call Centers
  • Client Retention
  • Customer Account Management

Certification

  • Licensed QMA - 3 years
  • Business Management Certification
  • CNA - Certified Nurse Assistant
  • QMA- Qualified Medication Aide

Timeline

Chat Agent

Gardensalive
08.2020 - Current

CNA, QMA

Heritage House Nursing Home
02.2016 - 01.2021

Store Manager

LJ Quickthru
12.2015 - 07.2017

Childcare Educator

Hope Center - Pregnancy & Family Services
01.2015 - 02.2016

Key Holder

SUBWAY®Restaurants
10.2014 - 12.2015

Crew Leader

SUBWAY®Restaurants
05.2014 - 11.2014

No Degree - Qualified Medication Aide State License Earned,

Ivy Tech Community College of Indiana

High School Diploma -

Anderson High School

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Taylor Abner