Taylor Ackley

I worked with current and potential policy holders to handle their policies with our agency. This included making payments of existing policies, quoting future policies, and creating new policies when necessary. I also worked with customers when they would come into the office with questions or when they called in with concerns.

I worked along side injured workers, employers, and providers to handle their BWC needs. I answer all questions they have regarding their policies or claims and direct them to the appropriate parties when necessary.

I work closely with injured workers within their return to work stage of their claims which includes their treatment as well as their temporary total compensation payments. During my time as a CSS, I worked heavily within the "Financials" screen on CoreSuite investigating previous payments. I also work with injured workers and employers on the BWC orders/waivers. I handled Exam referrals and additional allowances along with keeping all parties up to date with the claims management. I worked heavily with sensitive information and properly managed said information for the needs of my internal and external customers. I worked with reports daily to manage my time and work list.

I perform training to individuals on the claims services that aligns with the State of Ohio's laws as well as the BWC's policies and procedures. I train individuals to be able to develop their critical thinking skills while working through problem resolution. All training is currently being performed virtually so I also have a developed knowledge working with technology. After training classes are completed, I also work to collect data from participants to determine if there should be changes in the material. This position involves personal time management and independent projects as well as actively training newly hired individuals. This position allows me to attend many professional development courses as my goal is to work within a management position within the BWC. I am able to define and investigate problems as well as draw conclusions from the data collected. I also train an advanced Claims Advocacy and Customer Service course that focuses on being an advocate for your claimants and how to efficiently manage your work day to handle the continuous needs of our customers. I run and analyze reports to pull information needed for training material as well as understand what is currently happening on the floor.