Taylor Adams
Irving,TX
Summary
Accomplished leader with a strong track record in the hospitality sector, specializing in enhancing guest satisfaction and optimizing operations. Known for transformative leadership at Uncle Julio’s and Kings Seafood Company, driving staff retention initiatives and pioneering comprehensive training programs for new restaurant openings. Expertise in organizational restructuring, cost management, and fostering collaborative teams. Demonstrates strategic acumen and exceptional interpersonal skills, consistently achieving operational efficiency and cost savings. Proven ability to make independent decisions that positively impact company success. Highly motivated service director with 8 years of experience in hospitality management, adept at building and leading high-performance teams and effectively collaborating across organizational levels.
Overview
8
8
years of professional experience
Work History
Director of Service
Uncle Julios
09.2023 - 06.2024
- Enhanced customer satisfaction by streamlining service processes and implementing effective communication strategies.
- Reduced employee turnover rate by developing comprehensive training programs for new hires and ongoing professional development opportunities.
- Successfully resolved complex guest issues, ensuring satisfaction and maintaining company reputation.
- Fostered a collaborative work environment, encouraging open communication and teamwork among staff members.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Lead a team of 6 Regional Service Managers across 4 Regions of the Country, working in the restaurants to improve guest satisfaction.
- Organized and executed all FOH & BOH training for a NRO.
Regional Service Manager
Kings Seafood Company
05.2021 - 08.2023
- Developed and enforced regional service policies and procedures.
- Analyzed regional service trends and performance metrics to inform strategic decisions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully opened 2 new restaurants last year and organized, as well as lead the training of new employees and management.
Restaurant Manager
Kings Seafood Company
09.2019 - 04.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Managed staff schedules and maintained adequate coverage for all shifts.
General Manager
Sentinel Restaurant Association
09.2018 - 09.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant General Manager
Sentinel Restaurant Association
03.2016 - 09.2018
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
Education
Bachelor Of Science - Kinesiology
California State University - Long Beach
Long Beach, CA05.2012
Skills
- Staff Retention Programs
- Staff Training
- Problem Resolution
- Supervision and Training
- Increasing Guest Satisfaction and Experience
- Multimillion-Dollar P&L Management
- Organizational Restructure and Change
- Cost Analysis and Savings
- Performance Evaluations
- Departmental Operations Management
Timeline
Director of Service
Uncle Julios
09.2023 - 06.2024
Regional Service Manager
Kings Seafood Company
05.2021 - 08.2023
Restaurant Manager
Kings Seafood Company
09.2019 - 04.2021
General Manager
Sentinel Restaurant Association
09.2018 - 09.2019
Assistant General Manager
Sentinel Restaurant Association
03.2016 - 09.2018
Bachelor Of Science - Kinesiology
California State University - Long Beach
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