TAYLOR ALCANTARA
Brunswick,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Driver Examiner
Department Of Driver Services
06.2021 - 06.2023
- Issued driver licenses through the DRIVES program.
- Conducted automobile skills tests (both regular and virtual).
- Conducted motorcycle skills tests.
- Obtained my CDL State Examiner certification in order to be able to perform commercial driver license skills tests.
- Assisted in reinstatements for customers.
- Processed and designated a customer to an assigned computer in order to acquire the permit tests.
- Issued both a single customer’s and a bulk motor vehicle report.
- Notarized DDS forms as a public notary.
- Greeted customers and examined their documents in the lobby to ensure an excellent experience.
- Contacted customers through phone.
- Conducted emails through Microsoft Outlook.
- Utilized Microsoft Word, Excel, and Teams.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Manager
Hosea Counseling Services
04.2021 - 06.2021
- Took deposits to the bank.
- Confirmed and billed both clients and insurance companies.
- Communicated with insurance companies
- Maintained computer filing systems.
- Managed office operations while scheduling appointments for clients.
- Updated account information to maintain customer records.
- Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
FAST Team Member
Tractor Supply Company
08.2020 - 02.2021
- Set plan-o-grams while following company guidelines
- Maintained clean shelves
- Merchandised products
- Moved products from top caps to empty shelves
- Stocked new products
- Sent emails through Microsoft Outlook
- Placed needed supplies orders for the store
- Traveled between stores
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Answered customer questions regarding store merchandise, department information, and pricing.
Team Member
Tractor Supply Company
07.2015 - 08.2020
- Operated forklift
- Assisted customers in locating products
- Created rainchecks for customers when items were not in stock
- Placed special orders for customers on products not carried in store
- Set up layaway accounts for customers
- Dispensed propane to RVs and propane tanks
- Played an active role in stocking the sales floor through membership of the freight team
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Communicated pleasantly and professionally when answering phones and making announcements over PA system.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Bakery Assistant
C Is For Sweets
06.2019 - 12.2019
- Prepared food items and assisted with creating baked goods
- Pleasantly greeted and welcomed customers to bakery prior to taking orders
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Decorated baked goods and designed visually appealing displays of finished products.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Assembled boxes, cartons and containers to package items.
- Answered incoming calls, greeted callers, and provided information.
- Completed opening and closing tasks
- Managed bakery on my own while owner was away
- Held key to store in ordered to open store
Seasonal Worker
Tatum Ribbon Designs, INC
06.2015 - 07.2016
- Placed bar code stickers on packaged products
- Stretched compressed ribbon before packaging
- Inspected and adjusted work performed to meet expectations.
Education
High School Diploma -
Georgia Cyber Academy
05.2015
Skills
- Operating Microsoft Word
- Operating Microsoft Excel
- Operating Microsoft PowerPoint
- Operating Microsoft Outlook
- Answering phone calls
- Customer service
- Problem solving ability
- Taking full responsibility of my work
- Understanding Customer Needs
- Managing Multiple Tasks
- Stocking and Replenishing
- POS Systems Expertise
Accomplishments
Recipient of Country Mile Award
Certification
- CDL State Examiner certification, Georgia Department of Driver Services - December 2021 to December 2025
- Notary Public certification, Georgia Clerk of the Superior Court - July 2021 to June 2025
Timeline
Driver Examiner
Department Of Driver Services
06.2021 - 06.2023
Office Manager
Hosea Counseling Services
04.2021 - 06.2021
FAST Team Member
Tractor Supply Company
08.2020 - 02.2021
Bakery Assistant
C Is For Sweets
06.2019 - 12.2019
Team Member
Tractor Supply Company
07.2015 - 08.2020
Seasonal Worker
Tatum Ribbon Designs, INC
06.2015 - 07.2016
High School Diploma -
Georgia Cyber Academy
- CDL State Examiner certification, Georgia Department of Driver Services - December 2021 to December 2025
- Notary Public certification, Georgia Clerk of the Superior Court - July 2021 to June 2025
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