Taylor Allen
Baltimore,MD
Summary
Dependable healthcare professional known for providing patient care services without judgement or limitation while working in high traffic and diverse conditions. Excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Maintains environmental and infection control standards within established policies and procedures in different facilities. Seeking to establish a responsible though challenging healthcare position with opportunities for growth and advancement that will strengthen and utilize clinical skills.
Overview
5
5
years of professional experience
Work History
Occupational Health Service Coordinator
Johns Hopkins Hospital
10.2023 - Current
- Coordinate and managed project plans, timelines and budgets assigned.
- Collected, arranged, and input information into database system.
- Process payments, billing and travel reimbursements through SAP
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Ensures proper testing compliance and may include but not limited to: collecting, and labeling
- This overall process follows clearly defined protocols to effectively minimize risk of exposure
- Maintains clean/dirty areas appropriately to manage health and safety of all parties utilizing the testing stations
- Interacts in a polite and professional manner with staff, faculty, students and visitors to advise them of operational PPE requirements and work toward achieving full compliance
- Possesses a basic understanding of Centers for Disease Control and Prevention (CDC) compliance guidelines related to proper mask usage and social distancing and advises others as needed
- Will handle all administrative aspects of the employee encounter, assisting each and every employee to achieve the Ideal Occupational Health Services employee encounter, and maintaining accurate information on each employee to facilitate the encounter
- Offers friendly, courteous assistance to every employee to ensure that the employee has a positive professional experience while at Johns Hopkins
- Interacts with students, staff and faculty who are utilizing the testing center to explain the testing process, compliance requirements, answer questions and provide them with post-test instructions and generally direct the testing flow.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Patient Service Coordinator III
JHH, Bartlett Specialty Clinic
01.2023 - 10.2023
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing correspondence to patients
- Manage receivable and payable accounts and maintain financial records
- Updating medical records and charts
- Collaborate with doctors and nurses to help with medical examinations, schedule tests and order supplies
- Coordinate social work, lab and specialty appointments
- Receive inbound contacts calls, internal and external referrals, emails, faxes, in-baskets, etc.) from patients, and physician offices requesting services within JHMI
- Schedule new and follow-up clinic appointments, and assist in cancelling and rescheduling of clinics for providers
- Collect insurance information, and complete registration in EPIC
- Knowledge of business, insurance, and medical terminology and an excellent command of English grammar and spelling
- Prior authorizations
- Special projects/ work side by side with Clinical director prioritizing patient panel
- Ability to interact successfully with the public
- Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high-stress situations
- Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude, and demeanor
- Ability to demonstrate high interpersonal skills required to interact with patients, patient’s families/visitors, and clinical staff
- Ability to perform with a high degree of accuracy and with meticulous attention to detail
- Demonstrate a strong ability to use initiative and judgment and to identify, analyze, and solve problems
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Managed company schedule to coordinate calendar and arrange travel.
Medical Office Coordinator
Johns Hopkins University
10.2021 - 01.2022
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Processed pre-admissions, new case information and referrals in EPIC database.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Schedule new and follow-up clinic appointments, and assist in cancelling and rescheduling of clinics for providers
- Administer medications, vaccines, and treatments as instructed by physician
- Coordinate surgery/exam room availability with assigned instruments needed
- Triage questions from patients about billing and refer to JHU Physician Billing Services and/or JHH Patient Financial Services
- Receive from physician completed and signed forms requested by the patient such as: Disability, Family Medical Leave, Workers Compensation, Medical Assistance Application, MVA, etc
- All completed forms should be scanned into EPIC and send original to patients for their records
- Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations
- Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude and demeanor
- Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Aided with prescription refill requests.
Patient Service Coordinator III
Johns Hopkins Hospital
10.2020 - 10.2021
- Knowledge of business, insurance and/or medical terminology and an excellent command of English grammar and spelling
- Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations
- Gathered and organized materials to support operations.
- Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff
- Uses automated systems to perform accurate and timely patient scheduling, registration, and check-out
- Relays information to patients regarding preparation diagnostic tests and examinations
- Verifies and enters registration and insurance information into the computer system and prepares daily schedules
- Assists patients or family members with completion of medical insurance forms
- Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance
- Collects time of service payments including co-pays, balances, self-payments, refractions, etc
- Issues receipts, and prepares financial reconciliation records daily
- Prints and mails directions, fee schedules, and department specific information to patients as needed.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Set priorities and problem-solved workflow issues to maintain rapport with patients and managers.
- Entered data, generated reports, and produced tracking documents.
Johns Hopkins Medicine Patient Access Specialist II
Johns Hopkins Hospital
03.2019 - 10.2020
- Receive inbound contacts calls, internal and external referrals, emails, faxes, in-baskets, etc.) from patients, and physician offices requesting services within JHMI
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collect insurance information, and complete registration in EPIC
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician
- Schedule lab tests and other procedures, and/or coordinates with other areas to complete scheduling process
- When physician's clinic is cancelled, call patient to re-schedule physician and/or testing appointments pertaining to that visit
- If requested by physician, complete courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc.
- Trained new staff on hospital processes and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Addressed bad debts in line with set protocols.
- Providing excellent customer service by promptly answering patient inquiries.
Education
High School, Diploma -
Western High School
Baltimore, MD05.2014
Skills
- Extensive patient relation skills with various age and culture groups in clinic settings
- Ability to demonstrate self-management
- Over 4 years’ experience in healthcare setting
- Accurate Recordkeeping
- Proficiency in Office programs
- Attention to Detail
- Interpersonal Skills
- Project Planning
- Teamwork and Collaboration
- Multitasking
- Adaptability and Flexibility
Certification And Training
- EPIC Training (JHH)
- CPR/AED/First Aid (Adult-Child)
- Insurance Verification (JHH)
- COVID Vaccine Clinic (JHH)
- Rapid/ PCR COVID Testing (JHH)
- New Hire/Team Trainer (JHH)
Timeline
Occupational Health Service Coordinator
Johns Hopkins Hospital
10.2023 - Current
Patient Service Coordinator III
JHH, Bartlett Specialty Clinic
01.2023 - 10.2023
Medical Office Coordinator
Johns Hopkins University
10.2021 - 01.2022
Patient Service Coordinator III
Johns Hopkins Hospital
10.2020 - 10.2021
Johns Hopkins Medicine Patient Access Specialist II
Johns Hopkins Hospital
03.2019 - 10.2020
High School, Diploma -
Western High School
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