Taylor A. Mason

• Assisted individuals with addressing disabilities and developing career plans.
• Promoted client self-advocacy by teaching necessary skills for navigating various systems such as healthcare, employment, and housing assistance programs.
• Coordinated with insurance companies for claim processing, facilitating seamless patient billing experience.
• Managed complex client billing processes, ensuring timely payments and resolving discrepancies swiftly.
• Handled client billing accurately and efficiently, maintaining accurate records of transactions for accounting purposes.
• Continuously sought opportunities for process improvements, staying informed on industry best practices and incorporating them into daily operations.
• Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.

• Consult with leaders across the company to make highly informed decisions to develop high priority performance goals, guide agency strategic and annual planning, performance reviews and performance reporting.
• Develop a competitive strategy and implement performance management strategies aligned with the organization's overall goals and objectives.
• Research and illuminate key trends affecting our business, laying out options and potential plans for addressing them by measuring the organization's performance across various departments and functions.
• Regularly monitor performance against established benchmarks and goals. Prepare and present reports to senior management and stakeholders.
• Collaborate with different departments to identify areas for process improvement and efficiency gains. Implement initiatives to enhance overall organizational performance.
• Utilize technology and performance management tools to streamline processes, capture data, and facilitate analysis such as Power BI, JIRA, Trello & Project Center.

• Coordinate with the different divisions on goal setting to develop high priority performance goals and guide agency strategic and annual planning, performance reviews and performance reporting.
• Facilitate and support department training and equity assessments in collaboration with the Human Resources Department.
• Develop citywide performance indicators and progress benchmarks to ensure accountability towards equitable delivery of city services. Collect, analyze, and present data measuring the City's progress on DEI.
• Overseeing of the DCAO front burner report with the goal to share the most high-level updates to the DCA's office.
• Increased interdepartmental communication by facilitating regular meetings between management teams to discuss ongoing projects and share valuable insights.
• Plan & coordinate OPMs first team retreat focused on OPM culture, clarity of roles and responsibilities and identify the unique contributions of each staff member.
• Work with DGS divisions and staff to conduct project assessment, collect, analyze relevant data and produce data tables, charts, and reports to provide recommendations to DGS leadership.
• Design and implement workflows across the agency following the four (4) basic phases of discovery and scoping, design, implementation, and maintenance.

• Responsible for overseeing the creation of reports and other analytical content used by their organization's leadership team to make strategic decisions.
• Led the FOW project with the EY team to strategically plan and develop the policies, procedures and resources needed to effectively implement coworking locations and working from home.
• Developed & implemented an OPM onboarding process for new employees to include weekly training, proper policies and procedures and a checklist designed to aid in the transition of onboarding.
• Provided advice, guidance, direction, and authorization to carry out major plans and procedures to ensure schedule attainment, product development process adherence, and performance and budget targets are met with each division.
• Manage OPM's Integrify software data to understand the workflow automation, system development process, modeling and printing of custom reports.
• Provide routine data reporting to OPM & DGS leadership to build reports to inform management on the overall performance progression of each division during the quarterly stat.
• Improving OPMs performance management process by completing goal setting, interim review, and year-end review on a timely basis and soliciting ongoing feedback from not the team but the divisions as well.

• Direct, develop and perform logistics management operations that involve planning, coordinating, or evaluating logistical actions that support a specified mission for the MILSTAR Suite Aged system.
• Author and maintain a Legacy VSAT Sustainment tracking mechanism which enabled the National Guard and the Reserves to monitor readiness across all STN family of terminals which resulted in a 94% Readiness rate.
• Schedule and monitor funding milestone to include adequacy and timeliness.
• Monitor both organizational and contractor compliance relevant to milestone and system performance criteria.
• Collaborate and plan with various appropriate personnel to coordinate and/or integrate operations and interests of other organizations.
• Interact with system managers, procurement specialists, and contractors on schedules, performance, and deficiencies.
• Maintain the scheduled monthly meeting with NG and AR Senior ILSM and IMs to discuss readiness rates to be able to bring NMC items back to 100% FMC.
• Perform periodic independent systems evaluations to condense the Equipment Status Report from 64 pages to 32 by working with the NG and AR Senior ILSM to discuss the logistics behind bringing NMC items back to FMC status.

The Logistics Management Intern Program is a dynamic two-year program focused on Supply Management, Materiel Maintenance Management, Transportation and Distribution Management.

• Analyzed and forecasted requirements for materiel and determining solutions.
• Coordinated and oversaw distribution of new equipment to Army units worldwide.
• Discussed tactical plans using different streams of logistics to support Army requirements.
• Assisted in obtaining and expediting material to support emergency operations.
• Determined the capability and capacity of facilities, equipment, machinery, tools, and materials.
• Performed cost accounting and statistical control activities associated with production operations in Army depots.
• Planned, estimated, and expedited the use of manpower, machines, and materials in the repair and fabrication of equipment and supplies.
• Interacted with system managers, procurement specialists, and contractors on schedules, performance, and deficiencies.
• Determining capability and capacity of facilities, equipment, machinery, tools, and materials.
• Provided technical assistance and new equipment training to soldiers.

A (14) week course designed to provide the student with leadership skills, tactics, maintenance and operational aspects of weapons and vehicles used in an ordnance platoon. Educate, train, and develop Logistics students by providing realistic, rigorous, and essential leadership skills ready to perform in any operational environment.

• Received military training conducted by the traditional pre-commissioning sources on the foundational skills, knowledge, and attributes desired of all officers and civilians.
• Trained on the procedures and logistical support at the tactical level within a company & platoon.
• Built training models to enhance the quality and effectiveness of training and increase learning.
• Assisted with the goals of maintaining increased readiness, greater relevance of the force, and a more Joint and expeditionary Army.
• Exposure to basic tactical and technical understanding on procedures to make immediate contributions in a large-scale combat operational environment.

• Managed the operation of 8 restaurants with (10-45 employees) ensuring delivery on the Customer Promise, and ensuring desired restaurant outcomes (increased sales, profitability, and employee retention).
• Mobilized the restaurant management team to oversee the financial controls, operations, people development, customer service and compliance within the restaurant across all shifts.
• Assumed full accountability for the restaurant profit and loss management by implementing marketing strategies, following cash control & security procedures, maintaining inventory, managing labor, and reviewing financial reporting to enhance restaurant results.
• Directed restaurant operations with responsibility for guest service, brand standards execution and employee training.
• Achieved controllable profit and flow thru goals by overseeing all controllable costs and taking the appropriate corrective action to achieve the desired result.
• Ensured timely implementation, training and ongoing execution of all corporate initiatives and marketing promotions.
• Developed Restaurant Managers and hourly employees through corporate training programs, individual development plans and assignments; provides coaching and constructive feedback to employees as needed.