TAYLOR ANDERSON
Carlisle,IA
Summary
Organized individual with strong ability to manage office functions and direct administrative personnel to meet needs of executives. Performance oriented with in depth understanding of office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost office productivity.
Overview
6
6
years of professional experience
Work History
Surgical Coordinator
The Iowa Clinic P.C.
04.2023 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinate surgery schedules for six ENT physicians across multiple facility sites.
- Maintain effective communication between all physicians, facilities, and patients.
- Liaison between patients and doctors to coordinate timely and effective procedures.
Patient Experience Representative
Iowa Clinic
04.2023 - Current
- Greeting and directing patients
- Manage the flow of scheduling and registration
- Assist patients filling out consent forms, and past/current history forms
- Review patient accounts, collect copays and outstanding balances
- Process payments for services rendered
- Update insurance and check eligibility, update additional information
- Prepare reports and letters for doctors regarding patient care
- Contact insurance carriers to determine patients coverage and send invoices for services rendered
- Collaborate with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Gather forms, copied insurance cards and medical history to collect patient information for billing and insurance filing
- Answering a multi-phone system and relayed messages to the appropriate individual
- Enhance patient outcomes by providing knowledgeable education on procedures, medication, and other physician instruction
Office Manager
Wellness Chiropractic
03.2020 - 01.2023
Educator
Aveda Institute
06.2018 - 01.2020
- Create lesson plans and teach curriculum to students
- Lead classroom courses for up to twenty students at a time
- Supervise student salon and spa
- Check in guests before, during, and after their services
- Mentor and provide support to students
- Provide students with constructive coaching
- Prepare students for state board exams
Education
Aveda Institute
West Des Moines, IA01.2014
High School Diploma -
Southeast Polk High School
Des Moines, IA01.2013
Skills
- Strong Communication Skills
- Insurance Verification
- Professionalism and Confidentiality
- Patient coordination
References
Ask upon request
Timeline
Surgical Coordinator
The Iowa Clinic P.C.
04.2023 - Current
Patient Experience Representative
Iowa Clinic
04.2023 - Current
Office Manager
Wellness Chiropractic
03.2020 - 01.2023
Educator
Aveda Institute
06.2018 - 01.2020
Aveda Institute
High School Diploma -
Southeast Polk High School
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