Taylor Anderson

• Manage the accuracy of Field Assets for our client. Within the Field Assets Value Stream, responsible for the research and communication of delinquent equipment across Repairs and Trials.
• Maintains information that will be reported out to key stakeholders to drive improvement.
• Ensure best-in-class service levels and response times
• Utilized data visualization tools to effectively communicate business insights.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
• Act as initial point of escalation for all field asset inquiries
• Educate sales teams on all compliant field assets program specifics; ensure understanding of program expectations, accountability processes, and operational pathways.
• Uphold quality standards for trial equipment and processes to support Trial success.
• Responsible for data accuracy across field assets including correct customer and region ownership as well as delinquency reporting.
• Provide analysis of Field Asset data as required.
• Partner with cross-functional teams to support creation of invoices for customers who have not returned equipment.
• Investigate inventory transactions throughout Field Asset value stream to ensure accuracy.
• Partner with team in the field to facilitate the timely return of all products.
• Research, analyze, and share data with leadership to support next steps on a request.
• Escalate issues to ProCare and Sales Leadership as needed.
• Communicate specific details on delinquent field assets with department as well as both internal and external customers as required.
• Responsible for entering orders to both ship and receive units.
• Use system generated reports to aid in decision making.

• Streamlined data entry processes for increased efficiency, leading to faster product catalog updates. uploading product to Doordash catalog. Creating and auditing specialists product data reports to enhance product visibility by optimizing listings with accurate data and engaging descriptions prior to uploading to our client system.
• Utilizing JiraBoard Ticketing System, Slack, Google Drive to maintain clear communication between client and staff to meet deadlines.
• Reduced error rates in product listings through meticulous attention to detail and quality control measures.
• Collaborated with cross-functional teams to ensure seamless integration of new products into the online catalog.
• Improved efficiency in data entry tasks, audits and cleanup by streamlining processes and utilizing keyboard shortcuts.
• Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
• Expedited project completion timelines by efficiently managing high volumes of data entry tasks and client help desk ticketing.
• Assisted in training new employees on company-specific software tools and best practices for data management.
• Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
• Implemented time-saving macros for repetitive tasks, reducing manual effort while maintaining precision levels.
• Optimized network performance through regular monitoring and maintenance.
• Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
• Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
• Familiarity of JavaScript, HTML5.
• Enhanced software quality by conducting thorough testing and identifying areas for improvement.
• Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
• Enhanced audit efficiency by streamlining data analysis processes and implementing automation tools.
• Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
• Optimized workflow processes, resulting in faster ticket resolutions and increased productivity.
• Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
• Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
• Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
• Facilitated smoother communication among departments by organizing shared digital files and creating easy-to-navigate folder structures.

• Enter and audit specific information related to ticket sales for local, national and international concerts, sporting events and Broadway shows.
• Consistently monitor an automated program which creates Purchase Orders for tickets.
• Verify accuracy, note missing information and advise the POS network of needed data or corrections.
• Complete and solve Zendesk ticket support for clients.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Identified, analyzed and interpreted trends or patterns in complex data sets.
• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Utilized data visualization tools to effectively communicate business insights.
• Organized, sorted, and checked input data against original documents.
• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Verified accuracy of data entered into system to produce error-free reports.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Entered numerical data into databases with speed and accuracy.
• Created and maintained data entry logs to track data entry activities.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
• Developed and maintained databases to store customer information.
• Used computer software(Google Drive, Sheets, Microsoft Office)to store and retrieve data.
• Checked for accuracy by verifying data and records.
• Checked vast amounts of daily data to validate electronic transactions, system updates and employee actions.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
• Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
• Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
• Conducted regular training sessions to improve employee technical knowledge and skills.
• Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
• Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
• Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.

• Boosted online sales by implementing effective SEO strategies and optimizing product listings.
• Enhanced product visibility by optimizing product listings with accurate data and engaging descriptions.
• Improved overall customer satisfaction by ensuring timely and accurate product information updates.
• Reduced error rates in product listings through meticulous attention to detail and quality control measures.
• Handled large volumes of data efficiently while working under tight deadlines without compromising accuracy or quality.
• Entered data into various computer systems accurately using Microsoft Office Suite and Google Drive.
• Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
• Streamlined order fulfillment processes, enhancing efficiency and reducing shipping timeframes.
• Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
• Managed social media advertising campaigns to drive brand awareness, engagement, and online sales growth.

Executive Assistant (promotion)

• Provide direct assistance to the Executive Director to meet day-to- day needs in various departments and areas of the Practice & Surgery Center.
• Prioritize and complete all assigned tasks within required time frame special projects/assignments, providing office/clinic support, answering phone calls, replying to emails, scanning/faxing, scheduling/coordinating appointments, meetings and events, ordering supplies, arranging/picking up lunch, mailing packages, running errands for business or personal needs, etc.
• Assist with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.
• Act as a liaison between Physicians, Management and Leadership Team, as needed or requested.
• Represent the organization with a positive and professional image in all levels of operation, internal and public. Holding a high level of professionalism at all times while interacting with physicians, staff, patients, and visitors.
• Conducted market research to assess customer needs and preferences.
• Generated reports to track sales activity and performance. Monitored weekly sales to write reports for senior leadership and streamline operational processes
• Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development
• Grew business sales by 30% through effective cross-selling, exceptional customer service and cold calling
• Developed close working relationships with front office and back office staff Work as a direct extension to office manager and oversee all team members and ensure duties and tasks are being performed efficiently and effectively during each shift.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns. Monitored front areas so that any questions could be responded to quickly and effectively.
• Developed comprehensive employee training programs.
• Utilizing EMR Software's, Salesforce, and NexTech.
• Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
• Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
• Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized and coordinated conferences and monthly meetings.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Used advanced software to prepare documents, reports, and presentations.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

Operations Manager (promotion)

• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
• Assisted with medical coding and billing tasks.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Clinical Staff Management, Customer service, Microsoft office, Organizational skills & support personnel.
• Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
• Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
• Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
• Resourcefully used various coding books, procedure manuals, and on-line encoders.
• Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
• Monitored changes in coding regulations to provide recommendations for compliance.
• Generated reports to identify coding trends and discrepancies.
• Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
• Assisted in training new employees on best practices for efficient insurance verification processes and procedures.

Front Desk Lead

• Enhanced patient experience by streamlining check-in processes and maintaining accurate records.
• Ensured compliance with HIPAA regulations, safeguarding confidential patient information at all times.
• Maintained clear communication lines between patients, providers, and insurance companies to address any billing discrepancies or concerns.
• Facilitated effective appointment management with the use of advanced medical software programs.
• Coordinated referrals for specialist consultations, obtaining authorization from insurance carriers when necessary.
• Streamlined front desk operations by implementing an organized system for handling forms, mailings, and other administrative tasks.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Obtained payments from patients and scanned identification and insurance cards, maintaining files and collecting payments.

• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Entered and processed patients' prescriptions into internal system.
• Collected co-payments or full payments from customers.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Resolved third-party billing, computer system and customer service issues.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
• Established positive rapport with customers and staff members alike through strong communication skills.
• Mentored team members in professional development activities that ultimately led to me to promotions within the organization.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Developed expertise in multiple collections software systems for seamless transition between different clients'' needs.
• Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
• Processed payments and applied to customer balances.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
• Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
• Documented support interactions for future reference.
• Used ticketing systems to manage and process support actions and requests.
• Responded promptly to incoming sales leads and requests for technical support.

• Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
• Establish and enforce rules for behavior, and procedures for maintaining order
• Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
• Observe and evaluate children's performance, behavior, social development, and physical health
• Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them
• Teach proper eating habits and personal hygiene
• Prepare materials and classrooms for class activities
• Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development
• Meet with other professionals to discuss individual students' needs and progress
• Attend staff meetings, and serve on committees as required.
• Assessed developmental milestones and provided regular updates to parents on their child''s progress.
• Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
• Supported the emotional needs of infants through consistent care, comfort, and validation of feelings.
• Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.