Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Andrews

Coventry,RI

Summary

Dynamic professional with extensive experience in customer service and food preparation, honed at Cumberland Farms. Proven ability to enhance guest satisfaction and drive business growth through effective communication and multitasking. Skilled in safe food handling and team leadership, consistently trying to exceed expectations

Overview

2026
2026
years of professional experience

Work History

Cook

Ricottis
2020 - Current
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Guest Service Leader

Cumberland Farms
2018 - Current
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
  • Coached team members on service techniques to boost revenue and exceed customer expectations.
  • Monitored daily business operations to drive peak team performance.
  • Demonstrated commitment to ongoing professional development through participation in industry-related workshops or conferences.
  • Ensured accurate billing practices by reviewing invoices, making necessary adjustments when needed.
  • Supervised and trained staff on cash handling, check processing and POS transaction policies.
  • Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
  • Developed strong rapport with guests through personalized service and attention to detail.
  • Observed employee performance for compliance with policies and standard operating procedures.
  • Resolved guest issues professionally, turning potential negative experiences into positive ones.
  • Monitored inventory levels of supplies, coordinating with vendors to restock items as necessary while controlling costs effectively.
  • Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.

Waitress

Aloha Pizza
2019 - 2021
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Waitress

Santoros Pizza
2016 - 2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Cashier

McDonald's Restaurant
2016 - 2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

West Warwick Highschool
West Warwick, RI
06.2014

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food preparation
  • Multitasking and organization
  • Kitchen organization
  • Strong attention to safe food handling procedures

Timeline

Cook

Ricottis
2020 - Current

Guest Service Leader

Cumberland Farms
2018 - Current

Waitress

Aloha Pizza
2019 - 2021

Waitress

Santoros Pizza
2016 - 2018

Cashier

McDonald's Restaurant
2016 - 2017

High School Diploma -

West Warwick Highschool

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