Taylor Arnold
Mobile,United States
Summary
Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Friendly and efficient worker devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding sales and serving standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Receiving Administrator
Chadwell Supply
Mobile, AL
08.2023 - Current
- Received incoming shipments and verified accuracy of order documents against actual items received.
- Maintained records of all received goods and updated inventory system accordingly.
- Inspected deliveries for damages or discrepancies in accordance with company policies.
- Executed shipping orders accurately and efficiently using computer systems.
- Identified potential problems with receiving process and proposed solutions to management team.
- Collaborated with other departments to resolve issues related to product receipts.
- Developed relationships with vendors to ensure on-time delivery of goods.
- Created labels for products as needed utilizing labeling software applications such as Microsoft Word or Excel.
- Managed daily communication between suppliers, internal staffs, drivers, customers via phone calls or emails in a professional manner.
- Participated in special projects as requested by management.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Traced missing material and shipments through vendor and customer communications.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Service Advisor
Joe Bullard Auto
Mobile, AL
10.2022 - 12.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Handled telephone inquiries regarding appointments and work in process.
- Answered phone calls and responded to questions and concerns.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Explained amount for expected services and provided detailed answers to customer questions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Examined records and papers to verify warranty and service contract coverage.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Provided top quality control and eliminated downtime to maximize revenue.
- Oversaw warranty counseling process to manage expense controls.
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Excelled in exceeding daily credit card application goals.
Customer Service Representative
Allstate Insurance Co
Columbus, GA
11.2019 - 01.2021
- Reviewed customer account information to determine current issues and potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sales Representative
Amazon
Fayetteville, NC
01.2018 - 02.2019
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
Server
San miguels
Mobile, AL
11.2016 - 03.2017
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Server
Applebee's Neighborhood Grill & Bar
Mobile, AL
11.2016 - 02.2017
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
Cashier
Burger King
Mobile, AL
05.2016 - 08.2016
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
Theodore High School
Theodore, AL05.2016
Skills
- Report creation
- Credit card payment processing
- Report generation
- Senior leadership support
- Call Center Operations
- Problem-solving abilities
- High-energy attitude
- Documentation Review
- Invoice Processing
- Stock Replenishment
- Warehouse Operations
- Order Fulfillment
- Requirements Planning
- Records Management
- Shipment Inspection
- Document Preparation
- Delivery Scheduling
- Invoice Preparation
- Box and Container Packing
- Critical Thinking
- Inventory Counts
- Invoice and Manifest Review
- Data Recording
- Clear Communication
- Time Management
- Damage Identification and Reporting
- Materials Inspection
- Barcode Labeling
- Customer Relations
- Microsoft Office
- Product and Materials Sorting
- Hazardous Materials
- Handheld Scanners
Timeline
Receiving Administrator
Chadwell Supply
08.2023 - Current
Service Advisor
Joe Bullard Auto
10.2022 - 12.2023
Customer Service Representative
Allstate Insurance Co
11.2019 - 01.2021
Sales Representative
Amazon
01.2018 - 02.2019
Server
San miguels
11.2016 - 03.2017
Server
Applebee's Neighborhood Grill & Bar
11.2016 - 02.2017
Cashier
Burger King
05.2016 - 08.2016
High School Diploma -
Theodore High School
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