Summary
Overview
Work History
Education
Skills
Timeline
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TAYLOR ATKINSON

TAYLOR ATKINSON

SPRINGVILLE,AL

Summary

Dynamic professional with a proven track record in customer service and problem-solving, honed at Serra Toyota Birmingham. Excels in complaint resolution and technical troubleshooting, enhancing customer satisfaction. Skilled in active listening and creative solutions, consistently achieving positive outcomes. Demonstrates a high-energy attitude and commitment to excellence in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Waitress

Trussville Social
Trussville, AL
03.2023 - Current
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean workstation by restocking supplies, wiping down counters.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.

Customer Service Representative

Serra Toyota Birmingham
Birmingham, AL
03.2021 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs, or wants for their vehicle.
  • Scheduled service appointments for all customer needs.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Delivery Driver

Jimmy John's
Trussville, AL
11.2020 - 02.2021
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Handled merchandise in accordance with product handling standards.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Notified customers of delays to decrease calls to support.

Education

GED -

GED Program
Springville, AL
12-2023

Skills

  • Scheduling
  • Positive and professional
  • Complaint resolution
  • Creative problem solving
  • High-energy attitude
  • Technical troubleshooting
  • Researching
  • Multi-line telephone operations
  • Active listening
  • Inbound and outbound calling
  • Appointment scheduling
  • Courteous demeanor
  • Customer service

Timeline

Waitress

Trussville Social
03.2023 - Current

Customer Service Representative

Serra Toyota Birmingham
03.2021 - 01.2022

Delivery Driver

Jimmy John's
11.2020 - 02.2021

GED -

GED Program

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TAYLOR ATKINSON