Taylor Austin
Sharon Springs,NY
Summary
My goal is not only to build a long-term career with a company within my field, Hospitality Management, but to also work for an employer that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the company.
Overview
7
7
years of professional experience
Work History
Event Coordinator
The Otesaga Resort Hotel
04.2024 - Current
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Front Desk Medical Receptionist
Stony Brook Hospital
01.2023 - 04.2024
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Assistant Manager
Comfort Keepers
08.2022 - 01.2023
- Developed strong working relationships with staff, fostering a positive work environment.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean, safe, and organized work environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
Physical Thearpist Assistant
Gold Coast Center For Veterniary Care
11.2021 - 08.2022
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Implemented fall prevention strategies for elderly patients at increased risk of injury due to balance impairments.
- Increased patient compliance with home exercise programs by providing clear instructions, demonstrations, and printed materials for reference.
- Assisted in reducing patient pain levels through targeted massage therapy, heat/cold treatments, and electrical stimulation.
- Promoted faster recovery for post-surgical patients with tailored stretching and strengthening exercises.
Doctor Coordinator
MedVet Pittsburgh
10.2020 - 11.2021
- Streamlined referral processes for specialty services, ensuring timely access to necessary evaluations and treatments for patients.
- Reduced hospital readmission rates through effective discharge planning and patient family education.
- Provided compassionate end-of-life care options for terminally ill patients while respecting their family's individual preferences regarding treatment measures.
Concierge
Omni Hotels And Resortd
02.2019 - 03.2020
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Collaborated with other hotel staff to create seamless guest experiences from check-in to checkout.
Concierge
The Walt Disney Company
08.2018 - 02.2019
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed check-in and check-out procedures for guests.
- Facilitated and coordinated transportation services for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Front Desk Manager
MedVet Pittsburgh
03.2017 - 08.2018
- Prepared weekly employee work schedules to meet operational needs.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Managed front desk maintenance of client records and lab data.
- Checked guests in/out of hospital, made appointments, and processed payments.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Bachelors -
Indiana University of PA
06.2018
Highschool Diploma -
South Fayette Junior Senior High School
05.2014
Skills
- Customer Service/Phone Etiquette
- Word/Excel/PowerPoint Skills
- Creativity
- Time Management/Problem Solving
- Leadership Skills
- Well Organized
- Scheduling
- Event Planning
Timeline
Event Coordinator
The Otesaga Resort Hotel
04.2024 - Current
Front Desk Medical Receptionist
Stony Brook Hospital
01.2023 - 04.2024
Assistant Manager
Comfort Keepers
08.2022 - 01.2023
Physical Thearpist Assistant
Gold Coast Center For Veterniary Care
11.2021 - 08.2022
Doctor Coordinator
MedVet Pittsburgh
10.2020 - 11.2021
Concierge
Omni Hotels And Resortd
02.2019 - 03.2020
Concierge
The Walt Disney Company
08.2018 - 02.2019
Front Desk Manager
MedVet Pittsburgh
03.2017 - 08.2018
Bachelors -
Indiana University of PA
Highschool Diploma -
South Fayette Junior Senior High School
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