Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Austin

Texas City,TX

Summary

*Hardworking machine operator well-versed in keeping components running at peak levels to produce high-quality products. Comfortable working alone or with team members to identify and resolve defects. Expert approach to tackling maintenance and inspection tasks.

*Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

* Caring Early Childhood Educator with outstanding experience and enthusiasm for teaching students vital skills for development and future success. Successful in building strong teacher-student relationships using upbeat attitude, patience, and personable communication. Effective in working diligently to meet project deadlines on time. Adaptable in coordinating with peers on team projects as well as working independently to achieve goals.

* Punctual professional experienced in following menus and recipes to prepare quality food. Polished in setting up and cleaning equipment for daily food preparation and helping manage supplies. Excellent multitasker recognized for supporting successful kitchen operations.

* Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Teacher

St. Mary's ECC
Texas City, TX
05.2023 - 08.2024
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.
  • Assessed student performance through tests, quizzes and other assessments.
  • Utilized technology such as interactive whiteboards and online resources to enhance instruction.
  • Supervised after school activities such as clubs or sports teams.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Maintained a safe and orderly learning environment for all students.
  • Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
  • Provided individualized instruction to meet the needs of all students.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
  • Implemented appropriate strategies to manage challenging behaviors.
  • Encouraged creativity through art, music, dramatic play and other creative activities.
  • Maintained accurate records of student attendance, assessments and progress reports.
  • Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
  • Organized indoor and outdoor playtime activities to promote physical and mental development of children.
  • Ensured compliance with relevant regulations such as health and safety standards.
  • Promoted effective communication between staff members by participating actively in team meetings.
  • Maintained accurate records of each child's progress including daily observations and anecdotal notes.
  • Assisted with planning, preparing and serving meals according to dietary requirements.
  • Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
  • Provided guidance on personal hygiene habits such as hand washing and teeth brushing.
  • Assisted students with special needs by providing additional support when required.
  • Maintained a clean classroom environment ensuring toys are sanitized regularly.
  • Contributed towards creating a curriculum based on developmental milestones set out by Early Years Foundation Stage.
  • Developed age-appropriate activities to encourage physical, social and intellectual development of children.

Cook

Whatabuger
Texas City, TX
06.2023 - 12.2023
  • Organized storage areas for efficient usage of space.
  • Adhered to food safety standards when storing and preparing foods.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Resolved customer complaints regarding food quality or services provided.
  • Communicated effectively with co-workers regarding tasks assigned during shift.
  • Prepared a variety of food items according to customer orders or restaurant recipes.
  • Organized kitchen equipment for quick access during peak hours.
  • Kept records of the quantities of food used on daily basis.
  • Assisted in training new employees on kitchen operations and safety protocols.
  • Cleaned kitchen equipment and surfaces, including grills, fryers, ovens and other cooking equipment.
  • Assisted with unloading delivery trucks when necessary.
  • Ensured compliance with all health department regulations regarding sanitation standards.
  • Operated deep fryer machines safely following safety guidelines.
  • Adhered to all applicable health department regulations concerning sanitation storage and preparation of food products.
  • Ensured that all food items were prepared according to company specifications and recipes.
  • Maintained a safe working environment by adhering to all safety policies and procedures set forth by the company.
  • Performed closing duties such as restocking items, cleaning appliances and counters.
  • Inspected all serving stations for cleanliness and organization prior to meal service.
  • Assisted with inventory management duties such as tracking product levels in storage areas or walk-in coolers and freezers.
  • Checked the quality of raw and cooked foods to ensure that standards were met.
  • Monitored food distribution to ensure that meals were delivered on time and at proper temperatures.
  • Followed established procedures for preparing various types of sandwiches using correct portion sizes.
  • Rotated stock items and ingredients to maintain freshness.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Identified machine malfunctions, leading to cost-saving repairs.
  • Executed proper techniques when preparing menu item ingredients.

Forensic Rehabilitation Specialist

Fulton State Hospital
Fulton, MO
01.2022 - 10.2022
  • Actively participated in interdisciplinary team meetings to ensure coordinated care for clients.
  • Counseled family members to promote understanding of the rehabilitative process.
  • Facilitated group sessions focusing on topics such as anger management, substance abuse, and relapse prevention.
  • Advised medical personnel regarding the impact of physical disabilities on behavior and functioning.
  • Evaluated program effectiveness by collecting data from various sources and analyzing outcomes.
  • Maintained accurate records of client information, including case notes and reports.
  • Developed strategies to assist individuals with daily living skills such as budgeting and problem-solving.
  • Provided crisis intervention services to address acute behavioral issues in clients.
  • Participated in continuing education activities designed to enhance professional knowledge base.
  • Created a safe environment that encouraged open communication between staff and clients.
  • Assisted in developing individualized treatment plans that addressed client needs.
  • Organized workshops for families dealing with emotional trauma caused by crime victims' situations.
  • Observed client interactions during recreational activities or social gatherings to assess strengths and weaknesses.
  • Provided assessments and evaluations to determine appropriate rehabilitation services for clients.
  • Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
  • Prepared patients for self-management and decision-making responsibilities.
  • Documented and filed patient health reports and charts.
  • Performed assessments to determine individual limitations and strengths.

General Manager

Antonini's Subs & Steaks I & II
Texas City, TX
02.2013 - 12.2021
  • Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Trained new hires on company policies and procedures.
  • Coordinated with vendors to ensure proper supply of food items at competitive prices.
  • Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
  • Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
  • Trained and supervised staff members in all aspects of restaurant operations.
  • Developed relationships with key customers to maximize revenue potential.
  • Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
  • Conducted market research activities in order to stay abreast of industry trends.
  • Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
  • Resolved customer complaints in a timely manner.
  • Negotiated contracts with suppliers for purchasing food ingredients at the most competitive rates.
  • Organized promotional events such as special menus or discounts in order to attract more customers.
  • Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
  • Scheduled staffing levels according to expected business volume on a daily basis.
  • Performed administrative tasks including payroll processing, budgeting activities.
  • Analyzed sales data to identify opportunities for growth.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Adhered to company food, safety, quality and sanitation policies.
  • Rotated and replenished products in display cases.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Implemented cost control measures to reduce expenses and increase profitability.
  • Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.

Machine Operator

FlexSteel Pipeline Technologies Inc.
Baytown, TX
02.2020 - 11.2021
  • Inspect finished workpieces to ensure conformance with specifications.
  • Record production information such as quantities produced and materials used on daily logs.
  • Performed regular maintenance on machines to ensure optimal performance.
  • Set up and operate machine tools to produce precision parts and instruments.
  • Adjust machine settings to complete tasks accurately.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Troubleshoot malfunctions in equipment or processes.
  • Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Identify areas where improvements can be made in terms of efficiency or cost savings.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Comply with company policies regarding quality control procedures.
  • Load raw materials into machines according to specified measurements.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Monitor the feed and speed of machines during the machining process.
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Carry out regular safety checks on machinery prior to operation.
  • Collaborate with other departments when necessary for successful completion of projects.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Keep detailed reports of maintenance activities performed on machinery.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Verified production orders prior to starting set-up.
  • Interpreted results of process control analysis and made adjustments to optimize plant performance.
  • Monitored process units and quality control testing performance for plant processes and water quality sampling.
  • Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
  • Responded to and initiated proper corrections to process alarms.
  • Trained new operators and implemented new division operator training program to improve retention rates and increase production.
  • Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
  • Assisted with troubleshooting issues that arose with facility production processes.
  • Trained personnel on safe handling procedures for hazardous materials used during production processes.

Lead CSR

Walmart
Texas City, TX
01.2012 - 07.2015
  • Performed additional tasks as assigned by senior management.
  • Ensured compliance with applicable regulations while delivering excellent customer service.
  • Evaluated individual performance against key targets and goals established by management.
  • Created reports on customer satisfaction surveys, feedback forms, and other data collection methods.
  • Collaborated with cross-functional teams to identify root causes of issues faced by customers during their interactions with us.
  • Trained new customer service representatives on company policies and procedures.
  • Coached team members on various aspects related to their roles such as soft skills training, sales techniques.
  • Handled escalated customer complaints with professionalism and empathy.
  • Conducted regular meetings with team members to provide updates about changes in organizational structure or policy changes.
  • Resolved product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Identified opportunities for process improvement initiatives that enhance efficiency and improve overall customer experience.
  • Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control.
  • Processed online orders for pick-up or delivery.
  • Monitored security cameras for suspicious activity.
  • Organized backroom stock according to company procedures.
  • Performed cash register operations accurately and efficiently.
  • Executed markdowns on designated items according to corporate guidelines.
  • Inspected returned merchandise for damage or missing parts before re-stocking.
  • Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
  • Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
  • Resolved customer complaints in a professional manner.
  • Demonstrated strong problem solving skills when addressing customer concerns.
  • Maintained an organized work area to ensure efficient service to customers.
  • Provided product knowledge to customers on a variety of merchandise.
  • Greeted customers upon entry and provided assistance with finding items.
  • Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
  • Maintained knowledge of products and services offered and replenished products on sales floor.
  • Verified funds from registers, addressing discrepancies, or questionable transactions.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Cross-trained in multiple areas to support team members with high-volume task loads.
  • Memorized policies and procedures to handle dynamic situations with minimal supervision.
  • Identified cross-selling opportunities and communicated promotions to customers to increase sales.
  • Gained knowledge of new products and services to provide updated information and customer support.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Promoted service excellence throughout retail transactions to foster customer loyalty and satisfaction.
  • Avoided shortages and thefts by maintaining proper security measures and protocols.
  • Followed company leadership and policies in resolving customer complaints with clarity and positivity.
  • Handled cash, checks and cards with care and according to PCI standards, organizing transaction records and monitoring cash register.

Education

High School Diploma -

Texas City High School
Texas City, TX
06-2010

Skills

  • Parts Fabrication
  • Basic Math
  • Machinery Cleaning
  • Workplace Safety
  • Materials Management
  • Quality Assurance
  • Forklift Operation
  • Preventive Maintenance
  • Safety Compliance
  • Machine Maintenance
  • Machinery Operation
  • Equipment monitoring
  • Regulatory Compliance
  • Equipment Operation
  • Quality Control
  • Automated Assembly
  • Equipment Inspection
  • Bandsaw and lathe operation
  • Equipment Calibration
  • Crane Operations
  • Parts inspection
  • Project Planning
  • Safety protocol
  • Marketing and Promotions
  • Creativity and Innovation
  • Sales Growth
  • Cost Control
  • Menu development
  • Team Development
  • Hiring procedures
  • Food presentation
  • Resource Allocation
  • Special events planning
  • Service records
  • Sales Planning
  • Staff Leadership
  • Customer Service
  • Complaint resolution
  • Inbound and Outbound Calling
  • Account updating
  • Appointment Scheduling
  • Data Collection
  • Paperwork Processing
  • Information Security
  • Research
  • Customer Relations
  • Service Upselling
  • Grammar
  • Coordination

Timeline

Cook

Whatabuger
06.2023 - 12.2023

Teacher

St. Mary's ECC
05.2023 - 08.2024

Forensic Rehabilitation Specialist

Fulton State Hospital
01.2022 - 10.2022

Machine Operator

FlexSteel Pipeline Technologies Inc.
02.2020 - 11.2021

General Manager

Antonini's Subs & Steaks I & II
02.2013 - 12.2021

Lead CSR

Walmart
01.2012 - 07.2015

High School Diploma -

Texas City High School

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