Taylor Aviña
San Diego
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 6 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Overview
3
3
years of professional experience
Work History
Professional House Cleaner
Bright View Cleaning
San Diego
02.2023 - Current
- Enhanced clean-up routines for optimal time management.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Wiped walls, decoration, and appliances.
- Managed workload across Number houses and satisfied customer needs for cleaning standards and details.
- Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Retail Operations Manager
Ulta Beauty
San Diego, CA, US
11.2022 - Current
- Meet or exceed goals related to total store sales, inventory, and operational excellence
- Forecast and adjust payroll to maximize productivity and complete task workload (e.g., shipment, planogram, inventory, and ad set processes) on time, and within the payroll budget
- Build a team that embodies the Ulta Beauty brand by delivering exceptional service through the execution of tasks that drive product availability, newness, and the option for a self-navigated shopping experience
- Review and interpret financial and operational reporting regularly, including store visit and audit results
- Identify underperforming metrics and inefficient processes, and develop strategies that leverage company programs, tools, and resources to improve and grow the business
- Attract, hire, and retain a diverse team of top talent
- Train, coach, and develop associates using company programs, tools, and resources
- Create an environment that inspires and encourages the growth and engagement of associates
- Establish professional vendor partnerships that foster a shared interest in collaboratively delivering on shipment and planogram expectations
- Promote a culture of operational excellence amongst the leadership team by sharing best practices, establishing priorities, and providing support
- Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards
- Use the company's scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reporting
- Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention
Retail Service Manager
Ulta Beauty
San Diego, CA, US
05.2022 - Current
- Promptly acknowledging and warmly greeting each guest entering the store
- Offering friendly, knowledgeable, and courteous service that always takes priority over other related duties
- Determining each guest's needs and answering questions concerning products and services (partnering with management as needed)
- Recommending additional and complementary products and/or services based on guest interests or items already selected for purchase, promoting the Ulta Beauty loyalty and guest service programs
- Informing guests of current promotions, events and services within the store, booking appointment for in-store events
- Serving multiple guests at one time while maintaining composure during busy or peak selling times
- Helping to eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor
- Courteously handling sales, refunds, and exchanges
- Ensuring all resets and planograms are executed properly
- Setting up advertising displays or arranging merchandise to highlight sales and promotional events
- Ensuring the store is replenished throughout the day and merchandising all products to company standards on shelves and tables
- Participating in physical inventory preparation, execution, and follow-up
- Executing receipt of shipment truck within company guidelines
- Ensuring overall store cleanliness including restrooms, cashwrap, backroom and sales floor
- Staying informed regarding new or existing products (e.g., their ingredients and benefits) to better serve guests
- Authorizing purchases, returns, and exchanges
- Being in charge of day to day rewards goals, guest experiences, special store events, and store sales goals
Merchandise Service Coordinator
Ulta Beauty
San Diego, CA, US
12.2021 - Current
- Championing and modeling the Ulta Beauty mission, vision and values
- Meeting/exceeding sales, profitability and operational goals
- Forecasting/adjusting payroll to maximize productivity and workload
- Enhancing the Ulta Beauty brand through 'wow' guest experiences
- Reviewing/interpreting financial and operational reporting, including store visit and audit results
- Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources
- Attracting, hiring and retaining a diverse team of top talent
- Training, coaching and developing direct reports
- Enhancing associate engagement by building a high-performance environment that inspires and encourages
- Promoting operational excellence by sharing best-practices, establishing priorities and providing support
- Ensuring adherence to all Ulta Beauty policies, procedures and standards, including merchandising and visual updates
- Prioritizing tasks and managing store workload
- Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention
- Supporting continuous improvement by implementing company programs and influencing end-user adoption
Education
High School Diploma -
Chester Lewis Academic Learning Center
Wichita, KSSkills
- STRONG COMMUNICATION SKILLS
- Sales
- Training
- Retail sales
- Customer Service
- Merchandising
- Guest Services
- Makeup Application
- Upselling
- Planograms
- Leadership
- Cash Handling
- Strong communication skills
- Shift checklists
- Flexible schedule
- Approachable
Personal Information
Authorized To Work: US for any employer
Timeline
Professional House Cleaner
Bright View Cleaning
02.2023 - Current
Retail Operations Manager
Ulta Beauty
11.2022 - Current
Retail Service Manager
Ulta Beauty
05.2022 - Current
Merchandise Service Coordinator
Ulta Beauty
12.2021 - Current
High School Diploma -
Chester Lewis Academic Learning Center