Taylor Aviña
San Diego
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 6 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Overview
3
3
years of professional experience
Work History
Professional House Cleaner
Bright View Cleaning
02.2023 - Current
- Enhanced clean-up routines for optimal time management.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Wiped walls, decoration, and appliances.
- Managed workload across Number houses and satisfied customer needs for cleaning standards and details.
- Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Retail Operations Manager
Ulta Beauty
11.2022 - Current
- Meet or exceed goals related to total store sales, inventory, and operational excellence
- Forecast and adjust payroll to maximize productivity and complete task workload (e.g., shipment, planogram, inventory, and ad set processes) on time, and within the payroll budget
- Build a team that embodies the Ulta Beauty brand by delivering exceptional service through the execution of tasks that drive product availability, newness, and the option for a self-navigated shopping experience
- Review and interpret financial and operational reporting regularly, including store visit and audit results
- Identify underperforming metrics and inefficient processes, and develop strategies that leverage company programs, tools, and resources to improve and grow the business
- Attract, hire, and retain a diverse team of top talent
- Train, coach, and develop associates using company programs, tools, and resources
- Create an environment that inspires and encourages the growth and engagement of associates
- Establish professional vendor partnerships that foster a shared interest in collaboratively delivering on shipment and planogram expectations
- Promote a culture of operational excellence amongst the leadership team by sharing best practices, establishing priorities, and providing support
- Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards
- Use the company's scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reporting
- Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention
Retail Service Manager
Ulta Beauty
05.2022 - Current
- Promptly acknowledging and warmly greeting each guest entering the store
- Offering friendly, knowledgeable, and courteous service that always takes priority over other related duties
- Determining each guest's needs and answering questions concerning products and services (partnering with management as needed)
- Recommending additional and complementary products and/or services based on guest interests or items already selected for purchase, promoting the Ulta Beauty loyalty and guest service programs
- Informing guests of current promotions, events and services within the store, booking appointment for in-store events
- Serving multiple guests at one time while maintaining composure during busy or peak selling times
- Helping to eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor
- Courteously handling sales, refunds, and exchanges
- Ensuring all resets and planograms are executed properly
- Setting up advertising displays or arranging merchandise to highlight sales and promotional events
- Ensuring the store is replenished throughout the day and merchandising all products to company standards on shelves and tables
- Participating in physical inventory preparation, execution, and follow-up
- Executing receipt of shipment truck within company guidelines
- Ensuring overall store cleanliness including restrooms, cashwrap, backroom and sales floor
- Staying informed regarding new or existing products (e.g., their ingredients and benefits) to better serve guests
- Authorizing purchases, returns, and exchanges
- Being in charge of day to day rewards goals, guest experiences, special store events, and store sales goals
Merchandise Service Coordinator
Ulta Beauty
12.2021 - Current
- Championing and modeling the Ulta Beauty mission, vision and values
- Meeting/exceeding sales, profitability and operational goals
- Forecasting/adjusting payroll to maximize productivity and workload
- Enhancing the Ulta Beauty brand through 'wow' guest experiences
- Reviewing/interpreting financial and operational reporting, including store visit and audit results
- Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources
- Attracting, hiring and retaining a diverse team of top talent
- Training, coaching and developing direct reports
- Enhancing associate engagement by building a high-performance environment that inspires and encourages
- Promoting operational excellence by sharing best-practices, establishing priorities and providing support
- Ensuring adherence to all Ulta Beauty policies, procedures and standards, including merchandising and visual updates
- Prioritizing tasks and managing store workload
- Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention
- Supporting continuous improvement by implementing company programs and influencing end-user adoption
Education
High School Diploma -
Chester Lewis Academic Learning Center
Wichita, KSSkills
- STRONG COMMUNICATION SKILLS
- Sales
- Training
- Retail sales
- Customer Service
- Merchandising
- Guest Services
- Makeup Application
- Upselling
- Planograms
- Leadership
- Cash Handling
- Strong communication skills
- Shift checklists
- Flexible schedule
- Approachable
Personal Information
Authorized To Work: US for any employer
Timeline
Professional House Cleaner
Bright View Cleaning
02.2023 - Current
Retail Operations Manager
Ulta Beauty
11.2022 - Current
Retail Service Manager
Ulta Beauty
05.2022 - Current
Merchandise Service Coordinator
Ulta Beauty
12.2021 - Current
High School Diploma -
Chester Lewis Academic Learning Center
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