Taylor Avilla
Warren,RI
Summary
Approachable Front End Supervisor offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
8
8
years of professional experience
Work History
Front End Supervisor
Home Depot
Seekonk, MA
05.2019 - Current
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Conducted regular performance evaluations of front end personnel.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Provided excellent customer service by assisting customers with their needs and resolved customer complaints in a professional manner.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
Host
Chili's Restaurant
Somerset, MA
01.2020 - 08.2020
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Crew Member
Wendy's
Fall River, MA
01.2018 - 06.2019
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Restocked kitchen supplies and cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens and adhered to health department regulations regarding food handling procedures.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Sporting Event Staff
N/A
Swansea, MA
05.2016 - 09.2017
- Assisted in setting up and breaking down of the event space.
- Managed registration table, collected tickets, and directed participants to their designated areas.
- Monitored crowd control throughout the venue and enforced safety protocols when needed.
- Maintained a clean environment by removing trash and debris from around the event area.
Education
High School Diploma -
Atlantis Charter
Fall River, MA05-2019
Skills
- Cash Handling
- Conflict Management
- Problem-Solving Skills
- Customer Service
- Training and Mentoring
- Administrative Skills
- Performance Improvement
- Team Supervision
Timeline
Host
Chili's Restaurant
01.2020 - 08.2020
Front End Supervisor
Home Depot
05.2019 - Current
Crew Member
Wendy's
01.2018 - 06.2019
Sporting Event Staff
N/A
05.2016 - 09.2017
High School Diploma -
Atlantis Charter
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