TAYLOR BACCHUS
Ponte Vedra Beach,Florida
Summary
With 10 years of experience in technical consulting and sales, I am a results-oriented and data-driven customer success professional. Specializing in Salesforce and full tech stack integrations, I have effectively served organizations of all sizes across diverse industries. My unwavering focus on customer satisfaction, growth, and long-term success has consistently yielded outstanding outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Director
Sercante
02.2022 - Current
- Spearhead new business acquisition and foster expansion within existing accounts
- Cultivate and manage strong relationships with key stakeholders, identifying business goals, pain points, and roadblocks
- Present tailored solutions to address client needs, ensuring alignment with organizational objectives
- Achieve a sales quota of $1.5M annually
CRM & Marketing Automation Specialist
Sercante
03.2021 - 03.2022
- Led and managed enterprise-level technical projects, providing innovative marketing strategies to drive growth
- Consulted on marketing-sales alignment strategies leveraging existing tech stacks
- Delivered quarterly presentations on deliverables executed, roadmap development, and custom solutions to internal teams
- Collaborated cross-functionally to influence process development and enhance customer experience
B2B Marketing Delivery Manager
NuAge Experts
01.2018 - 03.2021
- Led a team of marketing consultants specializing in Marketing Cloud implementations
- Managed over 75 client projects, delivering tailored Pardot, Ad Studio, Social Studio, and multi-cloud solutions
- Developed strong customer relationships, enhancing their Salesforce platform knowledge and driving product adoption
- Trained clients on platform best practices, including integration, nurture program development, campaign management, and metrics
- Acted as a technical resource in sales discussions, estimating project timelines and building Statements of Work (SOW)
Implementation Specialist
Salesforce
06.2014 - 12.2017
- Led 100+ Pardot implementation projects for clients across various industries
- Advised clients on marketing strategies to ensure long-term sales and marketing alignment
- Presented quarterly updates on strategies and client successes to internal stakeholders
- Collaborated across departments to contribute to product roadmaps and ensure top-tier customer experience
Education
B.S. -
Organizational Communication
12-2012
Skills
- Customer Account Management
- Strategic Development
- Implementation Planning
- RFP & Contract Review
- Staff Training
- Presentations
- Salesforce
Certification
- Salesforce Certified Administrator
- Salesforce Certified Pardot Specialist & Consultant
Timeline
Account Director
Sercante
02.2022 - Current
CRM & Marketing Automation Specialist
Sercante
03.2021 - 03.2022
B2B Marketing Delivery Manager
NuAge Experts
01.2018 - 03.2021
Implementation Specialist
Salesforce
06.2014 - 12.2017
B.S. -
Organizational Communication
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