Taylor Badamo
Durham
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hospice BSS
Masonicare
01.2024 - Current
- Handle incoming calls attentively.
- Verified accuracy and completeness of admission paperwork.
- Processed and tracked hospice orders.
- Schedule face to face meetings when they are due.
- Compiled necessary documentation for IDT meetings
Switchboard Operator
Masonicare
06.2023 - Current
- Connected callers with appropriate professional, department, or facility
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Announced important information and emergency notifications over PA system.
- Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
- Provided direction to visitors for locating loved ones.
Office Clerk
AJ&J Contracting
05.2018 - Current
- Coordinating project timelines.
- Processed invoices and managed payments.
- Processed customer invoices and monitored outstanding balances.
- Maintained compliance with sales tax regulations.
- Devised effective marketing campaigns to drive customer engagement.
Front End Supervisor
Athome
07.2022 - 01.2024
- Handled customer inquiries efficiently.
- Managed the preparation of curbside pickups.
- Restocked inventory as per display guidelines.
- Ensured timely opening and secure closure of the store.
- Processed customer transactions accurately and efficiently.
Funeral Director's Assistant
Aurora McCarthy Funeral Home
01.2020 - 02.2022
- Prepare bodies for funerals and cremations.
- Facilitate removal and arrangement tasks with the funeral director.
- Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
- Prepared obituaries for newspapers and online publications after extensive consultation with family members.
Store Manager
DAVIDsTEA
07.2018 - 03.2020
- Ensured smooth daily operations of the store.
- Ensured accurate bank deposits.
- Arranged fresh inventory appropriately.
- Constructed appealing setups for newly arrived and discounted items.
- Delivered exceptional service to boost clientele retention.
Receptionist
Regency House of Wallingford
08.2014 - 08.2019
- Handled phone inquiries effectively.
- Handled all required paperwork for patient admissions and discharges.
- Supported invoicing processes.
Education
Associate of Science - Funeral Service
Goodwin University
East Hartford, CT08-2020
Skills
- File organization
- Troubleshooting skills
- Customer relations
- Telephone support
- Documentation
- Microsoft forms
- Intuit quickbooks point of sale
Certification
- Community Emergency Response Team (CERT), Hamden Cert [10/2024]
Timeline
Hospice BSS
Masonicare
01.2024 - Current
Switchboard Operator
Masonicare
06.2023 - Current
Front End Supervisor
Athome
07.2022 - 01.2024
Funeral Director's Assistant
Aurora McCarthy Funeral Home
01.2020 - 02.2022
Store Manager
DAVIDsTEA
07.2018 - 03.2020
Office Clerk
AJ&J Contracting
05.2018 - Current
Receptionist
Regency House of Wallingford
08.2014 - 08.2019
- Community Emergency Response Team (CERT), Hamden Cert [10/2024]
Associate of Science - Funeral Service
Goodwin University
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