Taylor Baer
Mission Viejo,California
Overview
4
4
years of professional experience
Work History
Data Entry/EMRO Specialist
Abbott (Electronic Medical Review Office)
Kansas City
05.2017 - 08.2021
- Ability to deescalate tense situations politely and professionally over the phone and in person
- Adhered to HIPPA regulations due to sensitive information
- Developed useful strategies to ensure customer satisfaction and trust with clients' private health records
- Provided top-notch customer service by employing active listening, and strategizing with clients, staff, and management to create an environment of teamwork
- Created spreadsheets to maintain accurate records of customer interactions and feedback for company analytical data
- Analyzed customer feedback to identify areas of improvement to create a beneficial relationship between clients, management, and employees
- Responsible for timely and accurately audited data of drug screen information into the company's database, working multiple email boxes with third-party administrators, handled upward of 80 calls a day ranging from Dr
- Calls to employer requests to have results edited per Federal regulation guidelines
- Utilized creative thinking, teamwork, accountability, critical thinking, staying calm under pressure, quick learner, and effective communicator.
Cashier/Assistant Manager
Bed, Bath & Beyond
Kansas City
- 05.2017
- Greeted customers, assisted with transactions, and verified accurate application of coupons/vouchers
- Assisted with returns and exchanges promptly with a smile
- Trained new employees, restructured departments, and created a teamwork-centered work environment
- Supported the Human Resources department by collaborating with management to offer employment, onboard new hires, and listen to their learning styles to prepare them for success
- Assisted HR by handling all employee, customer, and management conflicts, ensured the schedule was up to date, and implemented an employee motivational reward system.
Cage Cashier
Ameristar Casino
Kansas City
01.2016
- Provided customer-facing service to resolve any disputes or discrepancies related to cage transactions
- Ensured customers followed all state gaming laws
- Processed payments for chips, tokens, and cash transactions
- Balanced currency, coins, Checks, Credit card transactions, and vouchers
- Received large sums of money from customers to convert to chips and tokens
- Reconciled accounts utilizing Excel and QuickBooks
- Excellent attention to detail in a fast-paced and stressful environment while maintaining a positive attitude.
Timeline
Data Entry/EMRO Specialist
Abbott (Electronic Medical Review Office)
05.2017 - 08.2021
Cage Cashier
Ameristar Casino
01.2016
Cashier/Assistant Manager
Bed, Bath & Beyond
- 05.2017
Similar Profiles
William MorganWilliam Morgan
Federal Business Opportunity (FBO) Transition Manager at General Services Administration, Office of Governmentwide Policy, Office of Electronic Government and Technology, Electronic Business Systems DivisionFederal Business Opportunity (FBO) Transition Manager at General Services Administration, Office of Governmentwide Policy, Office of Electronic Government and Technology, Electronic Business Systems Division
Douglas EarhartDouglas Earhart
Deputy Director at Army Quadrennial Defense Review OfficeDeputy Director at Army Quadrennial Defense Review Office
MARIA ESTHER CASTANEDAMARIA ESTHER CASTANEDA
LEGAL ADMINISTRATIVE SPECIALIST (IN-COURT SERVICE) at USDOJ/Executive Office For Immigration ReviewLEGAL ADMINISTRATIVE SPECIALIST (IN-COURT SERVICE) at USDOJ/Executive Office For Immigration Review
Damon WaltonDamon Walton
Server at Lucilles Smokehouse BBQServer at Lucilles Smokehouse BBQ
Eric AlexanderEric Alexander
Security Volunteer Coordinator at Saddleback ChurchSecurity Volunteer Coordinator at Saddleback Church