Taylor Bagley

• Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
• Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
• Promoted safe medication use by educating patients on potential drug interactions and side effects.
• Reduced medication errors, implementing strict quality control measures and double-checking procedures.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Entered and processed patients' prescriptions into internal system.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Collected co-payments or full payments from customers.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
• Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
• Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
• Resolved third-party billing, computer system and customer service issues.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Managed opening and closing duties for pharmacy.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Set up and modified patient profiles to include current medications and insurance details.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Developed and implemented improvements to pharmacy organization system.
• Liaised with other pharmacies to eliminate issues related to product expiration.

In charge of employee scheduling. Approving/declining request offs and vacations. Scheduled efficiently to meet pharmacy demand hours

Lead technician for 3.5 years. Successfully delegated tasks to coworkers and kept a positive work environment