Taylor Baker

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• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
• Trained new receptionists on daily tasks, procedures, and best practices to ensure consistent quality across the team.
• Consistently kept reception area clean and tidy and maintained presence at desk area.
• Communicated with spa team members if clients canceled or changed appointment times.
• Developed relationships with guests to meet client needs and encourage repeat service.
• Offered suggestions for service improvements based on client feedback, leading to enhanced offerings.
• Updated customer records and maintained accurate client information.
• Assisted in organizing spa events, leading to increased client engagement and loyalty.
• Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
• Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
• Assisted with marketing campaigns to promote spa services.
• Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
• Introduced new beauty products to consumers by informing clients about use and benefits.
• Managed high call volume, ensuring smooth communication between clients and spa staff.
• Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
• Escorted clients to spa areas, treatment rooms, and offices.
• Provided administrative support to management as needed, such as preparing reports, maintaining databases, and conducting market research.
• Offered suggestions to near-by attractions, restaurants and activities to those who traveled to the area.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Resolved customer complaints professionally.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Mentored new employees on cashier duties and best practices, improving overall staff performance. Contributed to store success by maintaining high standards of cleanliness.
• Helped customers complete purchases, locate items, and join reward programs.
• Addressed customer needs and made product recommendations.
• Learned duties for various positions and provided backup at key times.
• Used POS system to enter orders, process payments and issue receipts.

• Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
• Maintained a clean and safe environment for dog, ensuring her comfort and well-being
• Created positive experience with client, leading to repeat request for dog sitting
• Communicated with homeowner via phone or text.
• Improved client satisfaction by providing attentive and personalized house and pet sitting services.
• Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
• Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
• Maintained a flexible schedule to accommodate client needs, including last-minute bookings and extended stays.