Taylor Bales
Vandalia,MI
Summary
Results-driven professional with extensive experience in Customer Service and conflict resolution. Expertise in communication, problem-solving, and delivering tailored service solutions to enhance customer satisfaction and loyalty. Proven ability to collaborate effectively within teams, adapt to changing needs, and achieve organizational goals through efficient service delivery.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Wesco Distribution
10.2021 - Current
- Boosted customer satisfaction by efficiently resolving inquiries and enhancing loyalty.
- Ensured timely product delivery through effective order processing and tracking management.
- Trained new staff on customer service best practices and protocols for consistency.
- Increased customer loyalty by empathetically resolving complaints and fostering positive relationships.
- Managed escalated calls effectively, achieving satisfactory outcomes for customers and the company.
- Responded to customer requests for services and information, ensuring prompt assistance.
Assistant Manager
Once Upon A Child Franchise
09.2018 - 08.2021
- Optimized stock levels by leading inventory management processes, reducing excess merchandise.
- Enhanced team performance through staff training and mentorship in customer service skills.
- Boosted sales revenue by implementing strategies that increased foot traffic consistently.
- Ensured quality service and compliance by overseeing daily operations effectively.
- Streamlined workflow processes, improving productivity and minimizing operational delays.
- Maintained organized store environment, enhancing customer experience and ensuring safety.
- Reduced discrepancies by accurately monitoring cash intake and deposit records.
- Resolved complaints promptly, improving customer satisfaction and service delivery.
- Assessed customer needs, offering hands-on assistance and staying updated on preferences.
Sales Associate
Bath & Body Works
2016 - 2018
- Boosted sales through personalized product recommendations for engaged customers.
- Enhanced store visual appeal by organizing racks and promoting featured merchandise.
- Ensured accurate cash handling by processing transactions according to company policies.
- Managed returns and exchanges in compliance with store procedures effectively.
- Prepared merchandise for sale by pricing and tagging items promptly.
- Assisted customers in locating products and checking inventory availability at other locations.
Education
High School Diploma -
Fairfield Jr Sr High School
Goshen, IN06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Product knowledge
- Order processing
Timeline
Customer Service Representative
Wesco Distribution
10.2021 - Current
Assistant Manager
Once Upon A Child Franchise
09.2018 - 08.2021
Sales Associate
Bath & Body Works
2016 - 2018
High School Diploma -
Fairfield Jr Sr High School