Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Ballard

Warr Acres ,OK

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Hardworking and passionate job seeker with strong organizational skills eager to secure sophisticated position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Brand Ambassador

Phillips 66/ Beyond
01.2017 - Current
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Worked with team to achieve sales goals for products.
  • Provided exceptional customer service to drive satisfaction.
  • Established and maintained positive relationships with customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Assisted customers with product selection based on individual needs and preferences.
  • Educated customers on product features and answered questions regarding product use.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.

Account Expert

T-Mobile
01.2020 - 07.2023
  • Deployed meticulous organization skills by assisting in coordination of client deliverables.
  • Proved track record of managing, selling and developing relationships with strategic merchants.
  • Assisted company administrators with accessing and viewing available reports.
  • Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Responded to customer inquiries and provided detailed account information.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Baggage Service Agent

American Airlines
04.2018 - 01.2019
  • Processed and secured unclaimed luggage.
  • Fielded customer complaints and comments about baggage services.
  • Logged bags and flights upon arrival to airport or baggage areas.
  • Greeted passengers in claim area and helped retrieve luggage.
  • Updated records when lost, delayed or pilfered bags were found.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Helped train new employees in safe practices and warehouse procedures.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Operated equipment while observing standard safety procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Maintained clean, orderly work environment free of hazards.

Server

Bad Brads BBQ
02.2018 - 08.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Family Nanny

Personal Friend
05.2016 - 03.2018
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
  • Assisted children with homework assignments and special projects across different subjects.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Met with parents about daily activities, positive developments, and issues.

Sales Associate

Forever 21
10.2015 - 04.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Managed efficient cash register operations.

Food Preparation Worker/ Hostess

Lucille's Roadhouse
09.2014 - 07.2015
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Pushed, pulled and transported large loads and objects.
  • Trained new staff on food preparation and safety procedures.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Cashier

Homeland
08.2013 - 05.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

No Degree - Communications

University of Central Oklahoma
Edmond, OK

Skills

  • Loyalty Building
  • Persuasive Negotiations
  • Correspondence Sorting and Filing
  • Overdue Balance Detection
  • Investigative Procedures
  • Pleasant Telephone Demeanor
  • Multifaceted Research
  • Updating Customer Accounts
  • Managing Delinquent Accounts
  • Analytical and Critical Thinking
  • Organizational Skills
  • Categorization and Classification
  • Credit Adjustments

Timeline

Account Expert

T-Mobile
01.2020 - 07.2023

Baggage Service Agent

American Airlines
04.2018 - 01.2019

Server

Bad Brads BBQ
02.2018 - 08.2018

Brand Ambassador

Phillips 66/ Beyond
01.2017 - Current

Family Nanny

Personal Friend
05.2016 - 03.2018

Sales Associate

Forever 21
10.2015 - 04.2016

Food Preparation Worker/ Hostess

Lucille's Roadhouse
09.2014 - 07.2015

Cashier

Homeland
08.2013 - 05.2014

No Degree - Communications

University of Central Oklahoma

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Taylor Ballard