Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Taylor Ballard

33 Allens Rd 7 Hightstown,NJ

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

15
15
years of professional experience

Work History

Contact Center Representative

TD Bank
05.2022 - Current
  • Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
  • Enhanced team productivity through effective collaboration and communication with colleagues.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Contributed to continuous improvement initiatives, implementing feedback from supervisors and peers to enhance personal performance.
  • Participated in and led regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.

Business Owner

Reina International Productions LLC
08.2019 - Current
  • Expanded market reach with targeted marketing campaigns and strategic partnerships.
  • Streamlined order-to-cash process by automating sales orders, invoicing, billing, and payment processing tasks.
  • Implemented process improvements that led to faster turnaround times for invoice approvals and payment processing.
  • Mitigated risks by developing comprehensive contingency plans for various potential scenarios.

Universal Banker

Santander Bank Us
11.2017 - 03.2020
  • Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
  • Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
  • Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.

Car Sales Associate

DCH Toyota
01.2016 - 09.2016
  • Collaborated with the finance team to secure favorable financing options for customers.
  • Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
  • Enhanced dealership reputation by delivering exceptional customer service throughout all stages of the car buying process.

Shift Manager

McDonald's Restaurant
01.2010 - 11.2015
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Education

BBA - Finance

Strayer University
Washington, DC
12.2025

Associate of Arts - Communication

Ocean County College
Toms River, NJ
05.2020

Skills

  • Banking regulations knowledge
  • Data entry proficiency
  • Regulatory Compliance Awareness
  • Accuracy and Precision
  • Confidentiality and Security
  • Process improvement strategies
  • Document Review and Verification
  • Electronic funds transfers
  • Strong analytical skills
  • Adaptability
  • Leadership and teamwork
  • Resourceful

Accomplishments

Recently selected for new leadership role in current position as a chat ambassador. Responsibilities include providing chat support and overrides to fellow representatives, answering questions and providing procedural support, as well as identifying, reporting, and resolving trends in calls that result in increased call volume.

Timeline

Contact Center Representative

TD Bank
05.2022 - Current

Business Owner

Reina International Productions LLC
08.2019 - Current

Universal Banker

Santander Bank Us
11.2017 - 03.2020

Car Sales Associate

DCH Toyota
01.2016 - 09.2016

Shift Manager

McDonald's Restaurant
01.2010 - 11.2015

BBA - Finance

Strayer University

Associate of Arts - Communication

Ocean County College

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Taylor Ballard